We're a burgeoning software company situated in the heart of Pittsburgh's tech corridor, and we are actively seeking a proficient Technical Writer to join our ranks. Our mission is to simplify intricate technological processes through lucid and comprehensive documentation. If you possess a knack for transforming complex concepts into easily digestible content, and you thrive in a fast-paced, hybrid work setting, this could be your next career pivot.
Your Impact:
- Crafting and maintaining comprehensive documentation for our suite of software products, ensuring accuracy and user-friendliness.
- Collaborating closely with our software development, product management, and quality assurance teams to understand product functionalities and translate them into clear, concise instructions.
- Creating tutorials, user manuals, API documentation, and troubleshooting guides that empower our users to maximize the potential of our software.
- Participating in the software development lifecycle, offering valuable insights and feedback on documentation requirements and usability.
- Maintaining a documentation repository, ensuring it's well-organized, up-to-date, and easily accessible to both internal and external users.
- Contributing to the development of documentation standards, style guides, and best practices to ensure consistency and quality across all technical communication.
- Evaluating and incorporating user feedback to continuously improve documentation and enhance the user experience.
- Creating release notes that accurately reflect changes made to software, new features added, and known issues. These notes should be suitable for varying audiences, from technical professionals to end-users.
- Assisting customer support with advanced technical assistance by delivering in-depth technical details needed for advanced issue resolution.
Skills That Shine:
- A background steeped in technical writing, ideally in the software or technology industry. A portfolio demonstrating the ability to transform technical content to user-friendly format is vital.
- Unrivaled prowess in communicating complex information simply, concisely, and with impeccable clarity.
- Working knowledge of documentation tools, style guides, and content management systems. This might include but is not limited to tools such as MadCap Flare, Confluence, and Git.
- A degree focusing on a technology specialization, for example, Computer Science. The equivalent in professional practical hands-on skills will be also considered.
- Exceptional analytical and problem-solving skills, coupled with a thirst for continuous learning and professional growth.
- Solid skills in collaborating in team environments, being open minded to comments, criticisms, and new ideas.
The Perks:
- Competitive salary package and comprehensive benefits, including health, dental, and vision coverage.
- Generous paid time off policy and paid holidays, allowing you to recharge and maintain a healthy work-life balance.
- Hybrid work model, offering flexibility and the opportunity to work from both our Pittsburgh office and your home.
- A dynamic and collaborative work environment where your contributions are valued and recognized.
- Professional development opportunities to expand your skills and advance your career within our growing organization. Our focus is on personal development that empowers employees to deliver excellent work consistently.
Our Pledge to You: We are deeply invested in building a diverse and inclusive workforce where everyone feels welcome and valued. We celebrate individual differences and actively seek to create an environment where everyone can thrive. To this end, we focus our training and activities on employee empowerment that translates into increased production and engagement, delivering benefits that exceed the norm in today's economic reality.