We are seeking a skilled Technical Writer in Miami, FL to develop and maintain comprehensive documentation for our growing suite of AI-powered marketing tools. This hybrid position offers the opportunity to work both remotely and collaboratively in our Miami office, bridging the gap between our development team and our end-users.
Role Overview
As a Technical Writer, you'll play a crucial role in ensuring our users can effectively leverage our software. Your primary responsibilities will include creating user manuals, API documentation, troubleshooting guides, and training materials. We're looking for someone who can translate complex technical concepts into clear, concise, and user-friendly language. You will work closely with product managers, developers, and customer support teams to gather information and validate your documentation. This includes participating in sprint planning meetings and actively soliciting feedback from internal stakeholders.
Core Responsibilities
- Develop and maintain user manuals, API documentation, and troubleshooting guides.
- Create training materials, including tutorials and video scripts.
- Gather information through product specifications, design documents, and developer interviews.
- Collaborate with product managers, developers, and customer support teams.
- Ensure documentation adheres to style guidelines and quality standards.
- Manage documentation version control.
- Keep up to date with product updates and industry trends.
- Optimize documentation for search engine visibility (SEO).
- Participate in documentation reviews and testing.
Professional Requirements
- A bachelor's degree in technical writing, communications, or a related field.
- 3+ years of experience in technical writing or documentation.
- Strong understanding of software development lifecycle.
- Proven ability to translate complex technical concepts into simple, accessible language.
- Excellent writing, editing, and communication skills.
- Experience with documentation tools such as MadCap Flare, Adobe FrameMaker, or Sphinx.
- Familiarity with version control systems such as Git.
- Knowledge of SEO principles and best practices.
- Ability to work independently and collaboratively.
- A portfolio showcasing previous technical writing projects.
Institutional Benefits
We offer a comprehensive compensation and benefits package, including:
- Competitive salary commensurate with experience.
- Medical, dental, and vision insurance.
- Paid time off and holidays.
- Professional development opportunities.
- Hybrid work environment.
- Employee stock options.
- 401(k) with company match.
- Flexible spending account.
- Employee assistance program.
- Wellness programs.
- On-site fitness center (Miami office).
We encourage you to apply if you are passionate about simplifying technology and creating high-quality documentation that empowers our users. You'll be part of a collaborative team that values clear communication and innovation in Miami’s dynamic tech landscape.