We're on the hunt for a meticulous and innovative technical writer to bolster our documentation team. As a Boston-based SaaS provider specializing in AI-driven cybersecurity solutions, our user base relies on clear, concise, and comprehensive technical documentation to maximize the value of our products. If you possess a knack for translating complex technological concepts into easily digestible guides, thrive in a fast-paced environment, and have a desire to contribute to a mission-critical field, then you might be precisely who we need. We are targeting individuals residing within the Boston metropolitan area due to occasional hybrid meetings at our Seaport district office.
As a core member of our technical communications unit, your expertise will directly impact user satisfaction, streamline support requests, and ultimately contribute to our overall company growth. You will collaborate closely with product managers, engineers, and support staff to gather information and create content for diverse audiences, ranging from cybersecurity novices to seasoned IT professionals.
Primary Responsibilities:
- Produce, maintain, and revise in-depth technical documentation, including API documentation, user manuals, troubleshooting guides, and release notes.
- Collaborate closely with engineering and product development teams to understand product functionalities and features.
- Gather data through research, consultation with SMEs (Subject Matter Experts), and hands-on experience with our product.
- Develop and enforce consistent documentation standards, templates, and terminology in alignment with our company's style guide.
- Manage multiple documentation projects simultaneously, adhering to deadlines and prioritizing tasks efficiently.
- Proactively seek out opportunities to improve existing documentation and processes based on user feedback and internal reviews.
- Create clear diagrams, illustrations, and code snippets to enhance understanding and visual appeal.
- Stay up-to-date on industry trends and emerging technologies within the cybersecurity landscape.
Qualities We Admire:
- Proven ability to transform complex technical data into simple, accessible prose.
- Familiarity with documentation tools such as Git, MadCap Flare, Confluence, or similar technologies.
- Hands-on experience writing and maintaining API documentation using standards like Swagger or OpenAPI.
- A solid understanding of SaaS business models, especially those relating to security solutions.
- Excellent attention to detail and commitment to delivering high-quality work that meets exacting requirements.
- Experience contributing to open-source projects and developer communities (a major plus!).
Rewards & Perks
- Comprehensive medical, dental, and vision insurance, with significant company contribution.
- Unlimited paid time off (we trust our team to manage their time responsibly).
- 401k retirement plan with company matching contributions to secure your financial future.
- Professional development budget for training courses, certifications, and conferences.
- Company-sponsored social events and team-building activities throughout the year. Embrace a collaborative, connected workplace!
- Modern office space with a fully stocked kitchen and dedicated quiet zones.
- Opportunities to contribute to a rapidly growing, mission-driven organization that impacts global cybersecurity.
- A supportive and collaborative environment with potential for career advancement.