3 jobs found
- Seeking a seasoned technical writer in Boston to bridge the gap between complex technology and user understanding. As our Technical Content Specialist, you will transform intricate software functionalities into accessible, user-friendly documentation, API references, and engaging tutorials. Your Core Responsibilities: * Craft clear, concise documentation: Translate sophisticated software features into easy-to-understand user manuals, guides, and release notes. * Develop API documentation: Create detailed API documentation, SDK guides, and code samples to empower developers. This includes explaining authentication, methods, parameters, and error handling. * Produce tutorials: Develop engaging tutorials that guide users through common tasks and complex workflows using our software products. * Collaborate with engineers: Work closely with software developers, product managers, and QA engineers to gather information and ensure accuracy. * Maintain documentation: Keep existing documentation updated and accurate by incorporating updates, addressing user feedback, and revising content as needed. * Optimize content: Employ SEO best practices to enhance the visibility and searchability of our technical documentation. * Conduct user research: Analyze user feedback and usage data to pinpoint areas for improvement and create documentation that meets their needs. * Contribute to style guides: Assist in refining and enforcing our technical writing style guide to maintain consistency and quality across all documentation. * Participate in content planning: Collaborate with stakeholders to plan and prioritize documentation projects based on product roadmaps and user requirements. What You'll Bring to the Table: * Background in computer science, engineering, or a related technical field. * Practical mastery of technical writing, with a portfolio displaying your expertise in documenting software, APIs, or hardware. * Proficiency with documentation tools such as Sphinx, Doxygen, or similar. * Capacity to decipher and describe intricate technical concepts accurately. * Understanding of Markdown, reStructuredText, or similar markup languages. * Skill in producing diagrams, charts, and other visuals to enhance documentation. * Strong analytical skills to dissect user feedback and data, enhancing content relevance. * Detail-oriented to ensure impeccable documentation. * Effective communicator, bridging developers and end users seamlessly. The Perks: * Hybrid working model: Option for remote days each week * Health benefits: Coverage for dental, health, and vision * Professional growth: Sponsorships for professional workshops * Personal development: Courses for improving well-being * Team building: Regular team lunches at local spots, plus social events after work * Conveniently located: Right next to South Station in Downtown Boston, close to major highways Our Culture: Located in the heart of Boston, our engineering group fosters collaboration, innovation, and a commitment to user satisfaction. We recognize the pivotal role that documentation plays in enabling our users, and we prioritize technical writing in our product development efforts. Joining our ranks will grant you abundant opportunities for professional development, exposure to cutting-edge technology, and participation in an upbeat team environment.Boston, MAOn-site/RemoteFreelance/Contractor$70,000 - $90,000 per yearTechnical11 days ago
- Our product documentation team is on the hunt for a seasoned technical writer to help us make our cutting-edge AI platform crystal clear to developers, partners, and end-users alike. This isn't your run-of-the-mill technical writing gig; we're talking about crafting intuitive guides, detailed API references, and engaging tutorials that empower our global user base. We're a rapidly expanding technology company located in the heart of Boston's innovation district, and we're looking for someone who thrives in a dynamic environment. **Key Responsibilities:** * Develop and maintain comprehensive documentation for our AI platform, including API references, user guides, and troubleshooting FAQs. * Collaborate with product managers, engineers, and UX designers to understand product functionality and user needs. * Create clear, concise, and accurate documentation that adheres to our style guidelines. * Ensure documentation is accessible and easily discoverable through our online help center. * Stay up-to-date on the latest trends and best practices in technical writing and documentation. * Contribute to the improvement of our documentation processes and tools. * Participate in user testing to gather feedback on the effectiveness of our documentation. **Desired Expertise:** * Proven track record (at least 3 years) in technical writing, preferably in the software or technology industry. * Adept with content management systems (CMS) and documentation tools (e.g., Confluence, MadCap Flare, Git). * Comprehensive understanding of API documentation principles and practices. * Exceptional writing, editing, and proofreading skills. * Strong communication and collaboration abilities. * Ability to learn new technologies quickly. * Exposure to Agile development methodologies. * Background knowledge of AI or machine learning concepts a plus. **Contractor Perks:** * Competitive hourly rates. * Flexible work schedule and remote work options available. * Opportunity to work with a talented and passionate team. * Chance to contribute to a groundbreaking AI platform. * Access to company-sponsored training and development opportunities. * Exposure to cutting-edge technologies and innovative development practices. We pride ourselves on fostering a collaborative and inclusive work environment. As a key contributor, you'll play a pivotal role in shaping the success of our documentation efforts. You'll be a trusted partner to our development teams, ensuring that users can easily navigate and utilize our platform's capabilities. If you have a passion for clarity, a knack for simplifying complexity, and a drive to create world-class documentation, we encourage you to apply! Your intellectual prowess and hands-on expertise will be instrumental in driving product adoption and user satisfaction.Boston, MARemote/HybridContractor$45-$65/hourTechnical Writingabout 1 month ago
- We're on the hunt for a meticulous and innovative technical writer to bolster our documentation team. As a Boston-based SaaS provider specializing in AI-driven cybersecurity solutions, our user base relies on clear, concise, and comprehensive technical documentation to maximize the value of our products. If you possess a knack for translating complex technological concepts into easily digestible guides, thrive in a fast-paced environment, and have a desire to contribute to a mission-critical field, then you might be precisely who we need. We are targeting individuals residing within the Boston metropolitan area due to occasional hybrid meetings at our Seaport district office. As a core member of our technical communications unit, your expertise will directly impact user satisfaction, streamline support requests, and ultimately contribute to our overall company growth. You will collaborate closely with product managers, engineers, and support staff to gather information and create content for diverse audiences, ranging from cybersecurity novices to seasoned IT professionals. **Primary Responsibilities:** 1. Produce, maintain, and revise in-depth technical documentation, including API documentation, user manuals, troubleshooting guides, and release notes. 2. Collaborate closely with engineering and product development teams to understand product functionalities and features. 3. Gather data through research, consultation with SMEs (Subject Matter Experts), and hands-on experience with our product. 4. Develop and enforce consistent documentation standards, templates, and terminology in alignment with our company's style guide. 5. Manage multiple documentation projects simultaneously, adhering to deadlines and prioritizing tasks efficiently. 6. Proactively seek out opportunities to improve existing documentation and processes based on user feedback and internal reviews. 7. Create clear diagrams, illustrations, and code snippets to enhance understanding and visual appeal. 8. Stay up-to-date on industry trends and emerging technologies within the cybersecurity landscape. **Qualities We Admire:** * Proven ability to transform complex technical data into simple, accessible prose. * Familiarity with documentation tools such as Git, MadCap Flare, Confluence, or similar technologies. * Hands-on experience writing and maintaining API documentation using standards like Swagger or OpenAPI. * A solid understanding of SaaS business models, especially those relating to security solutions. * Excellent attention to detail and commitment to delivering high-quality work that meets exacting requirements. * Experience contributing to open-source projects and developer communities (a major plus!). **Rewards & Perks** * Comprehensive medical, dental, and vision insurance, with significant company contribution. * Unlimited paid time off (we trust our team to manage their time responsibly). * 401k retirement plan with company matching contributions to secure your financial future. * Professional development budget for training courses, certifications, and conferences. * Company-sponsored social events and team-building activities throughout the year. Embrace a collaborative, connected workplace! * Modern office space with a fully stocked kitchen and dedicated quiet zones. * Opportunities to contribute to a rapidly growing, mission-driven organization that impacts global cybersecurity. * A supportive and collaborative environment with potential for career advancement.Boston, MARemote, HybridFull-time, Contractor$75,000 - $95,000 yearlyTechnical & Copywriting2 months ago