4 jobs found
- Our organization is currently seeking a talented and detail-oriented Documentation Specialist in Boston, MA to assist with the creation and maintenance of technical documentation for our complex suite of software solutions. This is a crucial role, pivotal in ensuring our clients and internal teams alike possess a comprehensive understanding of our product offerings. This specialist will operate in either a hybrid or fully remote environment, tailored to their individual preferences and working styles. Boston's diverse technology ecosystem requires a person ready to adapt, innovate, and thrive in a fast-paced environment. **Key Responsibilities** * Compose, revise, and uphold various forms of documentation, spanning from user guides to API documentation. The objective is to craft content that is not only accurate and up-to-date but also intuitive and accessible to a broad spectrum of users, ranging from novice end-users to seasoned developers. * Collaborate extensively with the product development and engineering teams to acquire in-depth product knowledge. This partnership will enable the creation of documentation that accurately reflects the software's functionalities and nuances. * Conduct comprehensive research on software specifications and functionalities. The research outcomes serve as the backbone for crafting meticulous and coherent documentation. * Incorporate feedback from clients and internal teams to improve documentation quality and address identified gaps. A commitment to continuous refinement is vital. * Organize and manage documentation repositories, ensuring they remain logically structured and effortlessly accessible. This contributes to streamlined information retrieval. **Ideal Attributes** * A history of achievement as a technical writer or documentation specialist, ideally within a software-driven context. * Proficiency in documentation tools such as MadCap Flare, Oxygen XML Editor, or similar. * Mastery of technical writing principles and a demonstrated capability to articulate intricate technical concepts concisely and transparently. * Ability to collaborate effectively within cross-functional teams and manage projects proactively. * Demonstrated understanding of API documentation and developer-focused materials. **Employee Benefits** Our institution values its employees and their overall well-being, as evidenced by a comprehensive benefits package that acknowledges the demands and difficulties of the professional environment. Health insurance, including options for dental and vision care, is a foundational offering to provide staff and their families with peace of mind. Competitive salaries aim to attract and retain high-caliber people. We additionally encourage staff development with opportunities for courses and training to further both personal and professional aims. Employees have access to a 401(k) retirement plan to aid in financial planning. Employees may strike a healthy balance between their personal and professional lives with our policy on paid time off, which allows for leisure, sickness, and holidays. Our dedication to diversity and inclusion ensures that our company has a positive culture where everyone is treated with respect and encouraged to contribute their unique perspectives and experiences. **Joining Our Mission** By joining our team, you will have the distinct opportunity to shape how individuals interact with technology. Our firm is dedicated to promoting education and disseminating technological knowledge to an expanding consumer base, thereby improving society. Contribute to a cooperative culture that stimulates innovation and provides advancement opportunities. Accept this demanding yet gratifying position and transform the realm of technology documentation.Boston, MARemote or HybridFull-time$70,000 - $90,000 per yearTechnical Writing9 days ago
- We're on the hunt for a meticulous and innovative technical writer to bolster our documentation team. As a Boston-based SaaS provider specializing in AI-driven cybersecurity solutions, our user base relies on clear, concise, and comprehensive technical documentation to maximize the value of our products. If you possess a knack for translating complex technological concepts into easily digestible guides, thrive in a fast-paced environment, and have a desire to contribute to a mission-critical field, then you might be precisely who we need. We are targeting individuals residing within the Boston metropolitan area due to occasional hybrid meetings at our Seaport district office. As a core member of our technical communications unit, your expertise will directly impact user satisfaction, streamline support requests, and ultimately contribute to our overall company growth. You will collaborate closely with product managers, engineers, and support staff to gather information and create content for diverse audiences, ranging from cybersecurity novices to seasoned IT professionals. **Primary Responsibilities:** 1. Produce, maintain, and revise in-depth technical documentation, including API documentation, user manuals, troubleshooting guides, and release notes. 2. Collaborate closely with engineering and product development teams to understand product functionalities and features. 3. Gather data through research, consultation with SMEs (Subject Matter Experts), and hands-on experience with our product. 4. Develop and enforce consistent documentation standards, templates, and terminology in alignment with our company's style guide. 5. Manage multiple documentation projects simultaneously, adhering to deadlines and prioritizing tasks efficiently. 6. Proactively seek out opportunities to improve existing documentation and processes based on user feedback and internal reviews. 7. Create clear diagrams, illustrations, and code snippets to enhance understanding and visual appeal. 8. Stay up-to-date on industry trends and emerging technologies within the cybersecurity landscape. **Qualities We Admire:** * Proven ability to transform complex technical data into simple, accessible prose. * Familiarity with documentation tools such as Git, MadCap Flare, Confluence, or similar technologies. * Hands-on experience writing and maintaining API documentation using standards like Swagger or OpenAPI. * A solid understanding of SaaS business models, especially those relating to security solutions. * Excellent attention to detail and commitment to delivering high-quality work that meets exacting requirements. * Experience contributing to open-source projects and developer communities (a major plus!). **Rewards & Perks** * Comprehensive medical, dental, and vision insurance, with significant company contribution. * Unlimited paid time off (we trust our team to manage their time responsibly). * 401k retirement plan with company matching contributions to secure your financial future. * Professional development budget for training courses, certifications, and conferences. * Company-sponsored social events and team-building activities throughout the year. Embrace a collaborative, connected workplace! * Modern office space with a fully stocked kitchen and dedicated quiet zones. * Opportunities to contribute to a rapidly growing, mission-driven organization that impacts global cybersecurity. * A supportive and collaborative environment with potential for career advancement.Boston, MARemote, HybridFull-time, Contractor$75,000 - $95,000 yearlyTechnical & Copywriting19 days ago
- We're an innovative startup revolutionizing the way the world interacts with data, and we need a talented technical content creator to join our expanding Boston team. This isn't just about documenting APIs; it's about crafting a compelling narrative around our technology, making complex concepts accessible and engaging for a diverse audience. **Your Mission: Illuminating the Path with Words** * Translate intricate technical information into clear, concise, and user-friendly documentation. * Create tutorials, user guides, API documentation, and release notes. * Work closely with engineers, product managers, and UX designers to understand product features and functionality. * Maintain and update existing documentation to ensure accuracy and relevance. * Develop engaging content formats, including videos, interactive demos, and infographics. * Contribute to the development of a consistent brand voice and style across all documentation. * Analyze documentation usage data to identify areas for improvement. **Essential Expertise to Light the Way** * Proven aptitude in technical writing, preferably in the software industry; demonstrable accomplishments are favored. * Proficiency in various documentation tools and formats (e.g., Markdown, HTML, API documentation generators). * A knack for grasping complicated tech, and an affinity to convey its utility. * Excellent communication, collaboration, and problem-solving proficiencies. * A degree in Computer Science, Engineering, or a related field (or equivalent experience) would set you apart, and any academic engagement with Boston's rich scholastic community will be valued. * Passion for learning new technologies and staying up-to-date with industry trends. * Experience with version control systems (e.g., Git). While others dabble, Boston innovation demands mastery. **What Awaits You at Our Innovation Hub** We offer competitive compensation, comprehensive health benefits, and ample opportunity for professional development. We also pride ourselves on creating a positive and inclusive work environment where everyone feels valued and empowered. * **Flexibility**: Hybrid working setup, accommodating those who thrive in Boston's electrifying atmosphere balanced with serene focused sessions. * **Healthcare**: Full medical, dental, and vision insurance. * **Time Off**: Generous paid time off policy to recharge and explore Boston's history or decompress out near the Cape. * **Growth**: Professional development budget to attend conferences and training workshops. * **Equity**: Stock options to participate in our collective innovation, ensuring all team members are vested in mutual triumphs. Join us and become a key part of shaping how people understand and interact with the future of data. Show us you belong in the vanguard. Be ready to contribute.Boston, MAHybridFull-time$80,000 - $110,000 per yearTechnical & Content Marketing27 days ago
- Our organization is looking for a talented technical writer in Boston, MA who can transform complex data into easily digestible formats. As a technical writer at our firm, you'll take point on documentation for our cutting-edge software platforms, ensuring they're both understood and fully utilized by our clientele. Our engineering and support teams count on the documentation being pristine, so attention to detail and dedication to clarity are critical. Bring your background in tech-centric content creation to an organization valuing both professional and creative growth. **Role Context:** Joining the R&D division, you'll collaborate with project managers, engineers, and customer service representatives. Your deliverables directly fuel customer success, minimize help-desk inquiries, and enhance overall product satisfaction. In this unique role, you're not simply restating data. You’re crafting how people understand and implement sophisticated systems. This demands an aptitude for breaking down abstract ideas into concise, useful instructions and descriptions. **Key Duties and Activities:** 1. Compose and revise in-depth user manuals and API documentation. 2. Coordinate closely with engineering teams to gather and interpret technical details. 3. Establish uniform writing standards to support consistency and clarity. 4. Modify documentation based on feedback from beta-testing programs and post-release audits. 5. Participate in software update discussions, highlighting necessary documentation updates. **Talents Needed:** * Prior working background in a tech role, such as computer science, engineering, or related sectors. * Significant knowledge in documenting software, API, and data processes. * Exceptional capabilities in writing, editing, and proofreading. * Mastery of documentation software and tools such as MadCap Flare, Adobe FrameMaker, or similar platforms. * Exceptional problem-solving acumen, with the capabilities to grasp intricate concepts. **What we bring to the table:** At our firm, we champion our team. As a valuable team member, you'll get several benefits, including competitive compensation, health plans (medical, dental, vision), 401(k) plans, generous paid time off (vacation, sick, personal), opportunities to attend sector gatherings to improve skills, a lively workspace at the core of Boston with convenient public transport links, team-building activities, and flexible scheduling where conditions permit. Our devotion is to nurturing expert growth in a diverse atmosphere where your insight counts.Boston, MARemote, On-siteFull-time, Part-time$70,000 - $90,000 per yearTechnical Writing, Creative Writingabout 1 month ago