145 jobs found
- We're on the hunt for a meticulous and innovative technical writer to bolster our documentation team. As a Boston-based SaaS provider specializing in AI-driven cybersecurity solutions, our user base relies on clear, concise, and comprehensive technical documentation to maximize the value of our products. If you possess a knack for translating complex technological concepts into easily digestible guides, thrive in a fast-paced environment, and have a desire to contribute to a mission-critical field, then you might be precisely who we need. We are targeting individuals residing within the Boston metropolitan area due to occasional hybrid meetings at our Seaport district office. As a core member of our technical communications unit, your expertise will directly impact user satisfaction, streamline support requests, and ultimately contribute to our overall company growth. You will collaborate closely with product managers, engineers, and support staff to gather information and create content for diverse audiences, ranging from cybersecurity novices to seasoned IT professionals. **Primary Responsibilities:** 1. Produce, maintain, and revise in-depth technical documentation, including API documentation, user manuals, troubleshooting guides, and release notes. 2. Collaborate closely with engineering and product development teams to understand product functionalities and features. 3. Gather data through research, consultation with SMEs (Subject Matter Experts), and hands-on experience with our product. 4. Develop and enforce consistent documentation standards, templates, and terminology in alignment with our company's style guide. 5. Manage multiple documentation projects simultaneously, adhering to deadlines and prioritizing tasks efficiently. 6. Proactively seek out opportunities to improve existing documentation and processes based on user feedback and internal reviews. 7. Create clear diagrams, illustrations, and code snippets to enhance understanding and visual appeal. 8. Stay up-to-date on industry trends and emerging technologies within the cybersecurity landscape. **Qualities We Admire:** * Proven ability to transform complex technical data into simple, accessible prose. * Familiarity with documentation tools such as Git, MadCap Flare, Confluence, or similar technologies. * Hands-on experience writing and maintaining API documentation using standards like Swagger or OpenAPI. * A solid understanding of SaaS business models, especially those relating to security solutions. * Excellent attention to detail and commitment to delivering high-quality work that meets exacting requirements. * Experience contributing to open-source projects and developer communities (a major plus!). **Rewards & Perks** * Comprehensive medical, dental, and vision insurance, with significant company contribution. * Unlimited paid time off (we trust our team to manage their time responsibly). * 401k retirement plan with company matching contributions to secure your financial future. * Professional development budget for training courses, certifications, and conferences. * Company-sponsored social events and team-building activities throughout the year. Embrace a collaborative, connected workplace! * Modern office space with a fully stocked kitchen and dedicated quiet zones. * Opportunities to contribute to a rapidly growing, mission-driven organization that impacts global cybersecurity. * A supportive and collaborative environment with potential for career advancement.Boston, MARemote, HybridFull-time, Contractor$75,000 - $95,000 yearlyTechnical & Copywriting2 months ago
- We're a fast-growing San Francisco startup dedicated to revolutionizing how people interact with technology. As a Contractor Technical Writer, you'll play a pivotal role in making our complex software accessible and understandable to a diverse audience. Our ideal candidate isn't just a skilled writer; they're a technical problem-solver with a passion for clear, concise documentation. **Your Contribution: Crafting Clarity** Your primary focus will be creating and maintaining high-quality documentation for our software products. This includes everything from user guides and API references to troubleshooting articles and code samples. You'll work closely with our engineering, product, and support teams to gather information, identify documentation needs, and ensure accuracy. Think of it as translating intricate algorithms into user-friendly stories. **Key Responsibilities: Tasks at Hand** * Develop and maintain comprehensive technical documentation for our software products. * Write clear, concise, and accurate user guides, API references, and other technical content. * Collaborate with engineers, product managers, and support teams to gather information and ensure accuracy. * Create tutorials, code samples, and other resources to help users understand and utilize our software. * Identify and address gaps in existing documentation. * Contribute to the development of documentation standards and best practices. * Adapt documentation style to different audiences (developers, end-users, internal teams). * Maintain an up-to-date understanding of our software products and related technologies. * Contribute to our internal knowledge base. **Desired Experience: The Ideal Candidate** * Demonstrable history in technical writing, with a portfolio of sample documentation. * Hands-on expertise with software development processes and technologies. * Familiarity with documentation tools and content management systems (e.g., Confluence, Markdown). * Solid understanding of API documentation and best practices. * Exceptional communication and collaboration skills. * Adaptability in a rapidly evolving environment. **Foundational Training: The Academic View** A bachelor's degree in a relevant field such as computer science, technical writing, or a related discipline is generally expected, but equivalent real-world aptitude is also heavily weighted. **What We Offer:** * Competitive contract rates, reflecting your level of expertise. * Remote work flexibility – set your own hours. * Opportunity to work on cutting-edge technology in a high-growth startup environment. * Collaborative and supportive team culture, dedicated to helping you succeed. * Professional growth and development opportunities as our company expands. * Direct impact on the user experience of our software products. **Company Culture: What's It Like Working Here?** We're a team of passionate and dedicated individuals who are committed to building innovative and impactful software. We value collaboration, creativity, and a growth mindset. You will be encouraged to share your ideas, take initiative, and contribute to our team's collective success. If you're someone who enjoys working in a dynamic environment, loves learning new things, and wants to make a difference, you'll fit right in.San Francisco, CARemoteContractor$60 - $80 per hourTechnical Writing2 months ago
- Our company, a dynamic tech innovator nestled in the heart of Memphis, seeks a highly motivated and skilled Technical Writer to join our expanding team. As a Technical Writer, you'll be instrumental in bridging the gap between complex technology and user comprehension. Memphis is becoming quite a tech hub, and we're looking for someone who's excited to build something meaningful here. Your mission: crafting clear, concise, and accurate documentation that empowers our users to seamlessly navigate our innovative products. **Core Responsibilities:** * Develop and maintain a comprehensive suite of technical documentation, encompassing user manuals, API guides, troubleshooting guides, and release notes. * Collaborate closely with engineers, product managers, and support teams to deeply understand product functionalities and translate them into easily digestible information. * Master our established style guidelines and contribute to refining and enhancing documentation processes. * Conduct thorough reviews and edits of existing documentation to ensure accuracy, consistency, and clarity. * Stay abreast of the latest industry trends and technologies to ensure documentation remains current and relevant. * Manage documentation version control and ensure accessibility across relevant platforms. **Ideal Professional Background:** * Proven expertise in technical writing, specifically with a focus on software or technology products. Portfolio demonstrating clarity, organization, and a keen eye for detail is crucial. * Exceptional command of written English, encompassing grammar, punctuation, and style. Experience in adapting writing style to diverse audiences. * Proficiency with documentation tools such as Confluence, MadCap Flare, or similar platforms. Familiarity with markup languages like Markdown and HTML. * Robust analytical and problem-solving skills, coupled with the aptitude to comprehend intricate technical concepts. * Excellent interpersonal and communication prowess, facilitating effective collaboration within cross-functional teams. * Genuine passion for technology and a commitment to delivering exceptional user experiences through outstanding documentation. **What We Offer:** * **Competitive Compensation:** We acknowledge that talent deserves recognition. We offer a competitive salary aligned with your proficiency. * **Comprehensive Health Benefits:** We cover medical, dental, and vision coverage to ensure your well-being. * **Generous Paid Time Off:** Ample time for vacations, sick leave, and personal pursuits. * **Professional Growth Opportunities:** We champion ongoing training, conferences, and certifications. * **Vibrant Company Culture:** We pride ourselves on fostering a fun, collaborative, and supportive work environment. Regular team events and social gatherings included. * **Stock Options:** You'll have a direct stake in the success of the company. Let’s build something exceptional in Memphis. **Our Ethos** We're not just building great software; we're building a company that cares. We deeply believe in the transformative power of technology and actively contribute to our community's well-being. We're an equal opportunity employer, committed to fostering diversity and inclusivity within our workplace. Join our mission to empower our users with the knowledge they need to thrive! If you are a technically inclined writer that believes in making things easier for the user, we want to speak to you!Memphis, TNRemote/On-sitePart-time$40,000 - $60,000 per yearTechnical and Content Marketing2 months ago
- Our San Diego-based tech company needs a contractor with serious technical writing skills and a talent for translating complex code into user-friendly documentation. Forget boring manuals; we're looking for someone who can craft compelling tutorials and interactive guides that even the newest users will understand. If you are a Technical Writer who wants to work for a company pushing the boundaries of what AI can do, then read on! **A Day in the Life** * Transform detailed specifications and architecture designs into clear, concise, and complete documentation. * Create detailed software documentation for our products. This will include tutorials, how-to guides, and API documentation. * Organize, categorize, and clarify information so its relevant to end users. * Collaborate with development, testing, and customer service teams to determine the exact specifications of our software products. * Design, plan, and develop training material for the end users, customers, and internal technical support and education team members. * Maintain library of reference documentation for both hardware and software systems, as well as customer facing and internal policies. * Plan, design, and prepare documents according to established standards. * Provide support for user documentation and internal publication, and establish style guidelines and standards for texts and illustrations. * Help internal groups prepare effective visual communication materials. **Essentials to Succeed** * A vocational background in technical writing with a proven background in computer science and software development is a big plus. * The proven ability to develop written material for hardware, software, and technical design and specification programs. * Solid skill-set to review documents from technical and non-technical contributors, as well as the expertise and training to give useful recommendations. * Capable to build working relationships with a number of engineering and technical project managers to plan documents and create a solid project plan. * A solid commitment to writing the finest technical documents available in order to maintain product standards. * Know-how to implement innovative technical solutions, and contribute towards creating cutting-edge technology solutions. **What We Offer** * *Health and wellbeing:* we’ve got you covered with full medical, vision and dental insurance. * *Snacks and lunches:* Enjoy free snacks and company-sponsored lunches. * *Continuous learning:* a culture that emphasizes learning with training and tuition reimbursement benefits to realize your career goals and dreams. * *Competitive pay:* salary + bonus + equity, because when the company wins, all team members should be rewarded.San Diego, CARemote/On-siteContractor$50 - $75 per hourTechnical Writing2 months ago
- At Dynamo Dynamics, we are dedicated to developing cutting-edge software solutions for the ever-evolving tech landscape. We need a skilled Technical Documentation Specialist to create and maintain comprehensive documentation for our suite of products. Based in Raleigh, NC, we have a vibrant team of engineers and developers who are always pushing boundaries. If you thrive in a collaborative, fast-paced atmosphere, you might be a great addition to our group. **Your Core Responsibilities** As a Technical Documentation Specialist, your primary responsibilities will encompass crafting clear and concise documentation tailored for both internal teams and end-users. This includes authoring user manuals, API documentation, troubleshooting guides, and release notes. You'll collaborate directly with software engineers and product managers to gain a thorough grasp of system functionalities and ensure that all documentation adheres to company standards. You'll refine content based on internal review and end user feedback. **Required Proficiencies** Ideal candidates should present a strong foundation in technical writing and comprehension of software development lifecycles. Solid communication skills and meticulous attention to detail are crucial. Knowledge of content management systems (CMS) and documentation tools like Confluence, MadCap Flare, or similar platforms is beneficial. Also important is familiarity with Markdown and version control systems like Git. You’re the kind of person who enjoys the challenge of translating complex technical jargon into accessible information. **Skills & Experiences that Impress Us** * Bachelor’s Degree in Technical Communication, English, Computer Science, or a related field. * Proven industry experience in writing software documentation. * Knowledge of programming languages (e.g., Python, Java) and RESTful APIs. * Demonstrated proficiency in using various documentation tools and content management systems. * The aptitude for learning complex software and explaining it clearly to others. * You are proactive in improving existing documentation. **Perks & Culture at Dynamo Dynamics** At Dynamo Dynamics, we prioritize the growth and wellness of our team. We provide extensive benefits like medical, dental, and vision coverage. We have generous paid time off, plus paid parental leave. Furthermore, we support continuous professional development with training programs and opportunities for career progression. We regularly plan social events to promote teamwork and camaraderie. Free snacks and beverages are always available in the office. **Dynamo Dynamics – Innovation Hub** Located near the Research Triangle Park, we’re in the center of Raleigh's bustling technology industry. We partner closely with local universities and participate actively in regional tech gatherings, contributing to our area's innovation atmosphere. If you’re someone who loves working with innovative colleagues on complex and intriguing challenges, we encourage you to apply! This role is primarily on-site, though flexible and remote schedules can be considered based on team workload.Raleigh, NCOn-site, RemoteFull-time$60,000 - $80,000 per yearTechnical2 months ago