We're a fast-growing San Francisco startup dedicated to revolutionizing how people interact with technology. As a Contractor Technical Writer, you'll play a pivotal role in making our complex software accessible and understandable to a diverse audience. Our ideal candidate isn't just a skilled writer; they're a technical problem-solver with a passion for clear, concise documentation.
Your Contribution: Crafting Clarity
Your primary focus will be creating and maintaining high-quality documentation for our software products. This includes everything from user guides and API references to troubleshooting articles and code samples. You'll work closely with our engineering, product, and support teams to gather information, identify documentation needs, and ensure accuracy. Think of it as translating intricate algorithms into user-friendly stories.
Key Responsibilities: Tasks at Hand
- Develop and maintain comprehensive technical documentation for our software products.
- Write clear, concise, and accurate user guides, API references, and other technical content.
- Collaborate with engineers, product managers, and support teams to gather information and ensure accuracy.
- Create tutorials, code samples, and other resources to help users understand and utilize our software.
- Identify and address gaps in existing documentation.
- Contribute to the development of documentation standards and best practices.
- Adapt documentation style to different audiences (developers, end-users, internal teams).
- Maintain an up-to-date understanding of our software products and related technologies.
- Contribute to our internal knowledge base.
Desired Experience: The Ideal Candidate
- Demonstrable history in technical writing, with a portfolio of sample documentation.
- Hands-on expertise with software development processes and technologies.
- Familiarity with documentation tools and content management systems (e.g., Confluence, Markdown).
- Solid understanding of API documentation and best practices.
- Exceptional communication and collaboration skills.
- Adaptability in a rapidly evolving environment.
Foundational Training: The Academic View
A bachelor's degree in a relevant field such as computer science, technical writing, or a related discipline is generally expected, but equivalent real-world aptitude is also heavily weighted.
What We Offer:
- Competitive contract rates, reflecting your level of expertise.
- Remote work flexibility – set your own hours.
- Opportunity to work on cutting-edge technology in a high-growth startup environment.
- Collaborative and supportive team culture, dedicated to helping you succeed.
- Professional growth and development opportunities as our company expands.
- Direct impact on the user experience of our software products.
Company Culture: What's It Like Working Here?
We're a team of passionate and dedicated individuals who are committed to building innovative and impactful software. We value collaboration, creativity, and a growth mindset. You will be encouraged to share your ideas, take initiative, and contribute to our team's collective success. If you're someone who enjoys working in a dynamic environment, loves learning new things, and wants to make a difference, you'll fit right in.