5 jobs found
- We are seeking a meticulous and resourceful Technical Writer to enhance our documentation suite, serving both internal teams and external users in the Durham, NC area and remotely. As our technical communicator, you will translate complex technical information into clear, concise, and user-friendly content. **Key Responsibilities** * Produce comprehensive documentation for software products, APIs, and internal tools. * Collaborate closely with engineers, product managers, and support staff to understand product details. * Maintain and update existing documentation to reflect product enhancements and corrections. * Create tutorials, user guides, and FAQs to aid end-users in navigating our products. * Ensure all documentation adheres to style guides and industry standards. * Design documentation layouts for optimal user experience. * Manage and organize the document repository. * Edit and proofread content created by other team members. * Analyze documentation effectiveness and solicit user feedback for continuous improvement. * Participate in product development meetings to provide input on document requirements. **Capabilities Needed** * An academic background demonstrating a command of technical subject matter and clear writing skills. * Proven career path with a history of creating and managing technical documentation. * Mastery of documentation tools, such as Confluence, Markdown, and Git. * Familiarity with software development methodologies (Agile, Scrum). * Outstanding writing, editing, and proofreading prowess. * Exceptional aptitude for synthesizing and simplifying intricate technical concepts. * Ability to work independently and collaboratively within a cross-functional environment. * Sharp awareness to detail. * Excellent communication abilities. * A continuous learning aptitude and penchant for technological literacy. **Rewards for Contributing** Our benefits package reflects our commitment to your well-being. We furnish comprehensive health coverage (medical, dental, vision), paid time off, and retirement plans. Additionally, we support professional growth through ongoing learning, access to industry conferences, and clear career trajectory pathways within a stable environment. But moreover, the real gain comes in terms of impact. We value innovation and are committed to empowering employees with autonomy and creative expression, making meaningful differences in our area of expertise, thus building a professional reputation to be extremely proud of. **Corporate Citizenship** We're a technology company driven by our environmental pledge and dedicated to revolutionizing how businesses operate responsibly. Our team, set amidst the dynamic backdrop of Durham, NC, boasts exceptional talent in renewable energy, sustainability and cloud-computing solutions. Join us as we continue to scale.Durham, NCRemoteFull-time and Part-time$60,000 - $80,000 per yearTechnical and Content Marketing17 days ago
- **Technical Writer – Hardware Documentation in Durham, NC** Our engineering team in Durham is growing, and we need a technical writer to create clear and concise documentation for our cutting-edge hardware products. This role is vital for ensuring our customers, from engineers to end-users, understand and utilize our products effectively. We're looking for someone passionate about technology and skilled at translating complex concepts into user-friendly language. **The Core Challenge: Bridging Tech and User Understanding** You'll be responsible for producing a wide range of technical documentation, including user manuals, installation guides, troubleshooting guides, API documentation, and white papers. We’ll need your assistance with maintaining consistent style and adhering to documentation standards, collaborating closely with engineers and product managers to gather information, validating documentation with hands-on testing, and proactively identifying areas for improvement. **Day-to-Day Responsibilities:** 1. Authoring comprehensive user manuals for new hardware products. 2. Crafting step-by-step installation guides for seamless setup. 3. Developing in-depth troubleshooting guides to resolve common issues. 4. Creating clear and accurate API documentation for developers. 5. Writing engaging white papers on the technology behind our products. 6. Collaborating with engineering teams to understand technical details. 7. Ensuring accuracy through rigorous testing and validation. 8. Maintaining style guides and documentation standards. 9. Proactively identifying and addressing gaps in existing documentation. 10. Managing documentation updates and revisions. **Essential Expertise We're Looking For:** * A background in technical writing, journalism, or a related field. * Experience documenting hardware products. * Proficiency with documentation tools like MadCap Flare or similar. * A knack for translating technical jargon into plain English. * Strong communication and collaboration skills. * An intellectual curiosity for technology * A commitment to documentation accuracy and excellence. * Experience with version control systems (e.g., Git). * Knowledge of hardware testing and validation procedures. * A collaborative and inquisitive personality. **What Makes You a Perfect Fit?** You have a portfolio highlighting your knack for clear technical communication, proven expertise creating documentation for physical tech, possess a deep curiosity regarding new technologies, and you excel within collaborative team environments. **Compensation and Growth:** We offer competitive pay with excellent benefits including comprehensive healthcare, generous PTO, a 401(k) matching program, flexible work arrangements, professional development opportunities, stock options in a fast-growing company, team-building activities and social events, a modern office space in Durham, and a commitment to a supportive work environment. **Our Durham HQ Perks:** Our Durham office, located near the American Tobacco Campus, offers a collaborative work environment, flexible hours and remote work options, access to local eateries and cultural attractions, company-sponsored outings, and an environment that values work-life balance. We need a technically adept person to craft outstanding user documentation. If this describes you, apply now!Durham, NCOn-site / RemoteContractor / Part-time$60,000 - $80,000 per yearTechnical & Content Marketingabout 1 month ago
- Our growing Durham-based technology firm needs sharp technical documentation specialists to support the launch of our new AI-powered platform. This isn't just about explaining how software works; it's about crafting user experiences that make complex systems feel intuitive and approachable. We are looking for a contractor to assist us on-site. We need someone available to start ASAP to make sure our user guides and tutorials can get finished on time for launch! **Project Focus: Making AI User-Friendly** Your central task is to take complicated technical concepts and transform them into simple, clear, and engaging content for a diverse user base. We are hoping that you can produce developer resources, troubleshooting guides, API documentation, and on-screen help systems that empower our users to harness the full power of our software. **Key Contributions You'll Make:** 1. **Translate Technical Details:** Convert technical specifications, source code, and engineering notes into accessible, easy-to-understand documentation. 2. **Craft Tutorials & Guides:** Create step-by-step tutorials and user guides that walk users through key features and workflows. 3. **Maintain Content Quality:** Ensure documentation is accurate, up-to-date, and consistent across all platforms. 4. **Collaborate with Engineers:** Work closely with our engineering and product teams to understand new features and updates. 5. **Gather User Feedback:** Collect and incorporate user feedback to continuously improve our documentation. **Essential Capabilities & Know-How:** * Proven history in technical documentation, ideally in AI, machine learning, or related fields. * Superb written and verbal communication abilities, with an exceptional eye for detail. * Experience with documentation tools and platforms such as Git, Markdown, and content management systems. * A deep appreciation for UX and the ability to produce documentation that puts the user first. * A self-starter with the ability to work independently and manage your time effectively. **Bonus Points If You Have:** * Understanding of localization principles and experience with translating content for international audiences. * Experience creating video tutorials or other multimedia content. * Participation in open-source documentation projects or technical writing communities. **What You Get From Us:** * **Competitive Contractor Rates:** We value talent and provide fair compensation for your expertise. * **Flexible Project Timelines:** You can set your own pace to meet project deliverables. * **The Best Work Environment:** We want our people to enjoy what they are doing and want to keep growing and achieving. * **Opportunity to Learn & Grow:** Work on cutting-edge AI technologies and expand your skill set. * **Creative Independence:** You'll have the ability to take your own creative direction on projects and expand your horizons. This is an excellent contract opportunity for a freelance technical writer that knows how to make complicated technology fun and inviting!Durham, NCOn-siteContractor / Freelance$45 - $65 per hourTechnical & Web Content2 months ago
- Evolving systems demand crystal-clear communication. We seek a freelance technical writer in Durham, NC, to bridge the gap between code and comprehension. As our technical communications specialist, you will craft documentation that transforms complexity into accessibility, working in a hybrid environment to stay connected to the team while enjoying flexible working arrangements. **Responsibilities Include** * Creating concise user guides and manuals for our cloud-based applications * Collaborating with developers and product managers to gather accurate technical details * Developing and maintaining API documentation to support external integrations * Writing clear and effective release notes to inform users of new features and changes * Producing tutorial videos and knowledge base articles for self-service support * Ensuring all documentation adheres to established style guides and branding standards * Participating in peer reviews to improve the quality and consistency of documentation * Updating existing documentation to reflect software updates and enhancements * Contributing to the overall content strategy for technical communication **Desired Skills and Experience** * A proven background in technical writing, preferably within a SaaS environment * Exceptional written and verbal communication skills * Experience using documentation tools such as Confluence, DITA, or Markdown * Familiarity with software development processes and agile methodologies * Strong understanding of information architecture and content organization principles * Ability to work independently and manage multiple projects simultaneously * A proactive approach to identifying documentation needs and solving problems * Bachelor's degree in technical communication, English, or a related field * Portfolio demonstrating the ability to simplify complex topics for diverse audiences * Familiarity with version control systems like Git **The Perks of Freelancing with Us** * Competitive hourly rate with flexible payment options * Opportunities to expand your skillset and work on diverse projects * Collaborative work environment with experienced professionals * Autonomy to manage your own schedule and workload * Access to internal training and professional development resources * Remote work options with occasional on-site meetings in Durham * Exposure to cutting-edge technologies and industry best practices * A chance to make a real impact on our products and user experience * Supportive team culture that values creativity and innovation Our hybrid model provides the best of both worlds – the focused environment of working from home alongside valuable in-person collaboration in the Durham, NC, area. If you possess an innate ability to dissect intricate concepts and explain them simply, we want to hear from you! Your words can empower our users and drive adoption of our innovative solutions.Durham, NCHybridFreelance, Part-time$35 - $55 per hourTechnical Writing2 months ago
- We're a nimble, Durham-based software company looking for a contractor who can blog for us and take our content game to the next level. Not vaporware blog posts filled with fluff, but real, deep dives on the ins and outs of enterprise-level cybersecurity solutions. This position is perfect for the tech-savvy writer who also has a knack for translating complex jargon into something readable. Think about a post that'll actually help someone struggling with multi-factor authentication set up! That's what we're after. **Core Objectives: Making Cyber Easy** * **Produce weekly content:** You'll need to create roughly 2-3 engaging, authoritative articles per week related to cybersecurity, cloud computing, and network infrastructure for publication on our corporate blog. * **Distill tech-heavy ideas:** We expect you to take extremely complex technical ideas and boil them down to simple, engaging takeaways suitable for non-technical business leaders. * **Amp up that organic traction:** Execute SEO strategy, identifying keywords and topics for blog posts that drive targeted traffic, enhance brand authority, and generate qualified leads from the Durham area and beyond. * **Become a community player:** Be open to interacting with other leaders in our field, cross-linking with their sites, and incorporating community-focused narratives into our posts. **You're probably our type if:** * You're a true digital content strategist with a clear understanding of organic growth and user acquisition tactics. * Your professional trajectory displays significant success building audiences for B2B companies through blogging. * You have a high level of technical fluency with cybersecurity topics such as network security, data encryption, and endpoint protection, etc. * You feel confident taking ownership of key performance indicators (KPIs), such as keyword rankings, bounce rates, conversion volume, and time-on-page metrics. **A background that gets our attention:** * A formal learning foundation in journalism, communications, information technology, or a closely related area. * At least three years showing real-world expertise writing and managing high-visibility blogs for cybersecurity companies. * Proven abilities performing rigorous keyword research to guide editorial decision-making. * A mastery level awareness of all modern best practices related to SEO, content strategy, and conversion rate optimization. **Agency Life Perks – Here’s what makes us, us!** * **Durham Focused**: Yes, we're a Durham, NC shop, and we like to work with local businesses. * **Flex-First Workplace**: A relaxed environment where great work can happen from anywhere. We encourage remote and hybrid opportunities to promote work/life balance. * **Competitive Compensation**: Top-tier salaries commensurate with experience. We appreciate top talent! * **Training Funds**: Personal training is valued. Your growth is a team win! (Think courses at NCCU). * **Uncapped Bonus Plan**: Generous commissions and performance-based bonuses for outstanding achievement, innovation, and leadership. * **Health/Dental/Vision Insurance**: Comprehensive health, dental, and vision benefits packages including prescription drug coverage and mental wellness. * **Generous Vacation & Holiday Policy**: You'll receive ample PTO and paid holidays to spend time with family and friends. * **401(k) Retirement Plan**: We help secure your financial future through our retirement plan with company match.Durham, NCRemote/On-siteFull-time/Contractor$60,000 - $90,000 per yearBlog & Technical Writing3 months ago