2 jobs found
- Our Raleigh-based software firm seeks a dedicated Technical Writer to bridge the gap between our complex technology and our diverse user base. We’re not looking for someone who can just write – we need a communicator who understands technology deeply and can explain it clearly and concisely. This is more than a documentation role; it’s an opportunity to shape the user experience and contribute directly to customer satisfaction. **Primary Role Objectives** * Craft and maintain comprehensive technical documentation, including user manuals, API references, troubleshooting guides, and knowledge base articles. This involves understanding intricate software functionalities and converting them into easily digestible content. * Collaborate with software engineers, product managers, and support staff to gather information and ensure the accuracy of technical materials. This collaboration ensures our documentation accurately reflects the latest features and changes. * Develop training materials and tutorials for both internal teams and external users, empowering them to maximize the value of our software solutions. These training modules must be engaging and effective. * Continuously improve our documentation processes, style guidelines, and content strategy. We encourage innovation in how we approach technical communication. * Analyze user feedback and support requests to identify areas where documentation can be enhanced, reducing customer friction and improving overall product usability. Proactive documentation improves our customer experience. * Manage documentation version control and maintain a centralized repository of technical resources. Organization is key to accessibility. **Core Competencies** * A background in technical writing, ideally with experience in the software industry. Understanding software development lifecycles is a plus. * A proven ability to understand complex technical concepts and translate them into clear, concise, and user-friendly documentation. Clarity is the most critical skill. * Proficiency in documentation tools such as MadCap Flare, DITA, or similar platforms. We use industry-standard tools. * Exceptional writing, editing, and proofreading skills. Grammar and attention to detail are crucial. * Strong collaboration and communication skills. You'll work with various teams. * Familiarity with Agile development methodologies and continuous integration/continuous delivery (CI/CD) pipelines. Understanding agile processes enhances your collaboration. **Educational Journey & Relevant Background** * A bachelor’s degree in technical writing, computer science, or a related field. Formal education in technical communication is preferred. * A minimum of three years of hands-on expertise as a technical writer. Direct, relevant experience is essential. * A portfolio of technical writing samples that demonstrates your ability to create clear and effective documentation. We need to see your writing in action. **Employee Benefits Package** We offer a comprehensive benefits package designed to support your professional and personal well-being: * Competitive salary commensurate with experience. * Health, dental, and vision insurance. * Paid time off and holidays. * Professional development opportunities. * A collaborative and innovative work environment. **About Us** We are a Raleigh-based software firm committed to providing innovative solutions to our clients. We pride ourselves on our collaborative culture and our dedication to customer satisfaction. We’re seeking a Technical Writer who shares our passion for excellence and is eager to contribute to our continued success.Raleigh, NCOn-site or RemoteContractor or Full-Time$65,000 - $85,000 per yearTechnical & Content Marketingabout 1 month ago
- At Dynamo Dynamics, we are dedicated to developing cutting-edge software solutions for the ever-evolving tech landscape. We need a skilled Technical Documentation Specialist to create and maintain comprehensive documentation for our suite of products. Based in Raleigh, NC, we have a vibrant team of engineers and developers who are always pushing boundaries. If you thrive in a collaborative, fast-paced atmosphere, you might be a great addition to our group. **Your Core Responsibilities** As a Technical Documentation Specialist, your primary responsibilities will encompass crafting clear and concise documentation tailored for both internal teams and end-users. This includes authoring user manuals, API documentation, troubleshooting guides, and release notes. You'll collaborate directly with software engineers and product managers to gain a thorough grasp of system functionalities and ensure that all documentation adheres to company standards. You'll refine content based on internal review and end user feedback. **Required Proficiencies** Ideal candidates should present a strong foundation in technical writing and comprehension of software development lifecycles. Solid communication skills and meticulous attention to detail are crucial. Knowledge of content management systems (CMS) and documentation tools like Confluence, MadCap Flare, or similar platforms is beneficial. Also important is familiarity with Markdown and version control systems like Git. You’re the kind of person who enjoys the challenge of translating complex technical jargon into accessible information. **Skills & Experiences that Impress Us** * Bachelor’s Degree in Technical Communication, English, Computer Science, or a related field. * Proven industry experience in writing software documentation. * Knowledge of programming languages (e.g., Python, Java) and RESTful APIs. * Demonstrated proficiency in using various documentation tools and content management systems. * The aptitude for learning complex software and explaining it clearly to others. * You are proactive in improving existing documentation. **Perks & Culture at Dynamo Dynamics** At Dynamo Dynamics, we prioritize the growth and wellness of our team. We provide extensive benefits like medical, dental, and vision coverage. We have generous paid time off, plus paid parental leave. Furthermore, we support continuous professional development with training programs and opportunities for career progression. We regularly plan social events to promote teamwork and camaraderie. Free snacks and beverages are always available in the office. **Dynamo Dynamics – Innovation Hub** Located near the Research Triangle Park, we’re in the center of Raleigh's bustling technology industry. We partner closely with local universities and participate actively in regional tech gatherings, contributing to our area's innovation atmosphere. If you’re someone who loves working with innovative colleagues on complex and intriguing challenges, we encourage you to apply! This role is primarily on-site, though flexible and remote schedules can be considered based on team workload.Raleigh, NCOn-site, RemoteFull-time$60,000 - $80,000 per yearTechnical2 months ago