7 jobs found
- We are seeking a meticulous and resourceful Technical Writer to enhance our documentation suite, serving both internal teams and external users in the Durham, NC area and remotely. As our technical communicator, you will translate complex technical information into clear, concise, and user-friendly content. **Key Responsibilities** * Produce comprehensive documentation for software products, APIs, and internal tools. * Collaborate closely with engineers, product managers, and support staff to understand product details. * Maintain and update existing documentation to reflect product enhancements and corrections. * Create tutorials, user guides, and FAQs to aid end-users in navigating our products. * Ensure all documentation adheres to style guides and industry standards. * Design documentation layouts for optimal user experience. * Manage and organize the document repository. * Edit and proofread content created by other team members. * Analyze documentation effectiveness and solicit user feedback for continuous improvement. * Participate in product development meetings to provide input on document requirements. **Capabilities Needed** * An academic background demonstrating a command of technical subject matter and clear writing skills. * Proven career path with a history of creating and managing technical documentation. * Mastery of documentation tools, such as Confluence, Markdown, and Git. * Familiarity with software development methodologies (Agile, Scrum). * Outstanding writing, editing, and proofreading prowess. * Exceptional aptitude for synthesizing and simplifying intricate technical concepts. * Ability to work independently and collaboratively within a cross-functional environment. * Sharp awareness to detail. * Excellent communication abilities. * A continuous learning aptitude and penchant for technological literacy. **Rewards for Contributing** Our benefits package reflects our commitment to your well-being. We furnish comprehensive health coverage (medical, dental, vision), paid time off, and retirement plans. Additionally, we support professional growth through ongoing learning, access to industry conferences, and clear career trajectory pathways within a stable environment. But moreover, the real gain comes in terms of impact. We value innovation and are committed to empowering employees with autonomy and creative expression, making meaningful differences in our area of expertise, thus building a professional reputation to be extremely proud of. **Corporate Citizenship** We're a technology company driven by our environmental pledge and dedicated to revolutionizing how businesses operate responsibly. Our team, set amidst the dynamic backdrop of Durham, NC, boasts exceptional talent in renewable energy, sustainability and cloud-computing solutions. Join us as we continue to scale.Durham, NCRemoteFull-time and Part-time$60,000 - $80,000 per yearTechnical and Content Marketing17 days ago
- **Technical Writer – Hardware Documentation in Durham, NC** Our engineering team in Durham is growing, and we need a technical writer to create clear and concise documentation for our cutting-edge hardware products. This role is vital for ensuring our customers, from engineers to end-users, understand and utilize our products effectively. We're looking for someone passionate about technology and skilled at translating complex concepts into user-friendly language. **The Core Challenge: Bridging Tech and User Understanding** You'll be responsible for producing a wide range of technical documentation, including user manuals, installation guides, troubleshooting guides, API documentation, and white papers. We’ll need your assistance with maintaining consistent style and adhering to documentation standards, collaborating closely with engineers and product managers to gather information, validating documentation with hands-on testing, and proactively identifying areas for improvement. **Day-to-Day Responsibilities:** 1. Authoring comprehensive user manuals for new hardware products. 2. Crafting step-by-step installation guides for seamless setup. 3. Developing in-depth troubleshooting guides to resolve common issues. 4. Creating clear and accurate API documentation for developers. 5. Writing engaging white papers on the technology behind our products. 6. Collaborating with engineering teams to understand technical details. 7. Ensuring accuracy through rigorous testing and validation. 8. Maintaining style guides and documentation standards. 9. Proactively identifying and addressing gaps in existing documentation. 10. Managing documentation updates and revisions. **Essential Expertise We're Looking For:** * A background in technical writing, journalism, or a related field. * Experience documenting hardware products. * Proficiency with documentation tools like MadCap Flare or similar. * A knack for translating technical jargon into plain English. * Strong communication and collaboration skills. * An intellectual curiosity for technology * A commitment to documentation accuracy and excellence. * Experience with version control systems (e.g., Git). * Knowledge of hardware testing and validation procedures. * A collaborative and inquisitive personality. **What Makes You a Perfect Fit?** You have a portfolio highlighting your knack for clear technical communication, proven expertise creating documentation for physical tech, possess a deep curiosity regarding new technologies, and you excel within collaborative team environments. **Compensation and Growth:** We offer competitive pay with excellent benefits including comprehensive healthcare, generous PTO, a 401(k) matching program, flexible work arrangements, professional development opportunities, stock options in a fast-growing company, team-building activities and social events, a modern office space in Durham, and a commitment to a supportive work environment. **Our Durham HQ Perks:** Our Durham office, located near the American Tobacco Campus, offers a collaborative work environment, flexible hours and remote work options, access to local eateries and cultural attractions, company-sponsored outings, and an environment that values work-life balance. We need a technically adept person to craft outstanding user documentation. If this describes you, apply now!Durham, NCOn-site / RemoteContractor / Part-time$60,000 - $80,000 per yearTechnical & Content Marketingabout 1 month ago
- We are seeking a skilled and imaginative freelance content specialist to enhance our brand presence in Durham and beyond. This individual will contribute compelling content that resonates with our target demographic, fostering engagement and driving brand awareness. **What You’ll Do** * Develop engaging and original content (blog posts, social media updates, articles, email newsletters, and website copy) * Align content strategy with overall business and marketing goals. * Optimize content for search engines and lead generation. * Research industry-related topics to inform content creation * Track, measure, and analyze content performance to suggest areas for refinement. * Manage editorial calendar. **Your Artistic Profile** * A professional journey encompassing at least 2 years of copywriting or content marketing. * A dazzling portfolio showcasing impactful work across varied platforms. * Proficiency with SEO standard methodologies. * Mastery of Microsoft Office and Google Workspace. * Knowledge of Content Management Systems (CMS) like WordPress and others. * Ability to meet deadlines consistently. * Capacity to work independently. * Robust comprehension of content marketing strategies. **The Perks** * Competitive compensation aligned with your talents and expertise. * Flexible scheduling options crafted for a seamless work/life harmony. * A thrilling and collaborative creative surrounding where fresh ideas are cultivated. * Opportunities for growth within our expanding brand family. * Autonomy to shape content initiatives, influencing our market presence. * Potential long-term engagement based on project needs and satisfactory execution. **Our Commitment** We are a marketing organization who values innovation, originality, and a steadfast commitment to excellence. Our lively company tradition motivates imaginative thinking and the pursuit of fresh ideas. Join us in the Tar Heel state in building a powerful content engine! **Intellectual Foundation** While formal scholarly preparation isn't everything, we will highly prioritize candidates with a background in advertising, journalism, marketing, or an associated field. Demonstrable experience, creative chops and a solid grasp of what makes for quality writing are essential. Coursework relating to current content best practices is a major plus, also.Durham, NCOn-siteFreelance$25 - $45 per hourCopywriting, Content Marketingabout 2 months ago
- A digital-first creative collective is on the hunt for a versatile Web Content and Product Description Specialist right here in Durham, North Carolina. We need someone who can make web pages sing and product descriptions irresistible. This isn't about filling spaces; it's about capturing imaginations. **Crafting Compelling Digital Experiences** We're a band of storytellers, artists, and technologists passionate about building digital experiences that leave a lasting mark. Forget corporate drone work. Our Durham studio is a playground for innovation where every voice matters. Think indie vibes with big agency clientele. If that sounds like your scene, read on! **The Creative Opportunity** As a Web Content and Product Description specialist, you’ll be embedded within our cross-functional creative team. Your core responsibility is to help bring client visions to life using the power of language and narrative. You will breathe life into websites, giving each product its compelling reason to exist in the user’s world. * Conceptualizing original, engaging web content aligned with client brand guidelines and digital strategies * Producing highly engaging and benefit-driven product descriptions for e-commerce platforms and marketing channels * Collaborating with UX designers, SEO specialists, and digital marketing experts to maximize impact and conversions * Conducting industry research to uncover emerging trends and user insights * Optimizing copy based on A/B test results and feedback to enhance customer experience * Creating style guides and maintaining tone consistency across multiple platforms **Skills That Truly Shine** * Impeccable grammar and grasp of various writing styles, matched to audience and intent. * Mastery of SEO writing, with hands-on experience optimizing content for target keywords and improved organic search rankings. * Exceptional product writing skills; understand how features translate to tangible, relatable consumer benefits * Proficiency with e-commerce platforms, content management systems, and online advertising tools. * Understanding of marketing principles like conversion optimization, A/B testing, and UX best practices * Capacity to embrace and manage feedback within an iterative environment. Portfolio demonstrating previous successes is a must. **Joining The Collective: Rewards & Advantages** We believe happy people create awesome work. We don’t offer stock options or executive perks, but a carefully curated selection of things that reflect our devotion to Durham and our collective: flexible work arrangements, generous health insurance (premiums fully covered), profit-sharing bonuses for all collective members, professional development budget to feed your learning curiosity, access to local community organizations, including the Durham Arts Council and the Nasher Museum of Art. We believe in recharging through travel, giving team members funds to see the world, to infuse it back into their local and creative inspiration. We are dedicated to the growth of both the community and our craft. If you are a web-savvy writer, looking for full-time employment in a hybrid setting, Durham, NC is the place to be. Are you ready to make some magic?Durham, NCRemote, HybridFull-time$60,000 - $75,000 per yearWeb Content, Product Descriptionsabout 2 months ago
- Our growing Durham-based technology firm needs sharp technical documentation specialists to support the launch of our new AI-powered platform. This isn't just about explaining how software works; it's about crafting user experiences that make complex systems feel intuitive and approachable. We are looking for a contractor to assist us on-site. We need someone available to start ASAP to make sure our user guides and tutorials can get finished on time for launch! **Project Focus: Making AI User-Friendly** Your central task is to take complicated technical concepts and transform them into simple, clear, and engaging content for a diverse user base. We are hoping that you can produce developer resources, troubleshooting guides, API documentation, and on-screen help systems that empower our users to harness the full power of our software. **Key Contributions You'll Make:** 1. **Translate Technical Details:** Convert technical specifications, source code, and engineering notes into accessible, easy-to-understand documentation. 2. **Craft Tutorials & Guides:** Create step-by-step tutorials and user guides that walk users through key features and workflows. 3. **Maintain Content Quality:** Ensure documentation is accurate, up-to-date, and consistent across all platforms. 4. **Collaborate with Engineers:** Work closely with our engineering and product teams to understand new features and updates. 5. **Gather User Feedback:** Collect and incorporate user feedback to continuously improve our documentation. **Essential Capabilities & Know-How:** * Proven history in technical documentation, ideally in AI, machine learning, or related fields. * Superb written and verbal communication abilities, with an exceptional eye for detail. * Experience with documentation tools and platforms such as Git, Markdown, and content management systems. * A deep appreciation for UX and the ability to produce documentation that puts the user first. * A self-starter with the ability to work independently and manage your time effectively. **Bonus Points If You Have:** * Understanding of localization principles and experience with translating content for international audiences. * Experience creating video tutorials or other multimedia content. * Participation in open-source documentation projects or technical writing communities. **What You Get From Us:** * **Competitive Contractor Rates:** We value talent and provide fair compensation for your expertise. * **Flexible Project Timelines:** You can set your own pace to meet project deliverables. * **The Best Work Environment:** We want our people to enjoy what they are doing and want to keep growing and achieving. * **Opportunity to Learn & Grow:** Work on cutting-edge AI technologies and expand your skill set. * **Creative Independence:** You'll have the ability to take your own creative direction on projects and expand your horizons. This is an excellent contract opportunity for a freelance technical writer that knows how to make complicated technology fun and inviting!Durham, NCOn-siteContractor / Freelance$45 - $65 per hourTechnical & Web Content2 months ago