We are seeking a meticulous and resourceful Technical Writer to enhance our documentation suite, serving both internal teams and external users in the Durham, NC area and remotely. As our technical communicator, you will translate complex technical information into clear, concise, and user-friendly content.
Key Responsibilities
- Produce comprehensive documentation for software products, APIs, and internal tools.
- Collaborate closely with engineers, product managers, and support staff to understand product details.
- Maintain and update existing documentation to reflect product enhancements and corrections.
- Create tutorials, user guides, and FAQs to aid end-users in navigating our products.
- Ensure all documentation adheres to style guides and industry standards.
- Design documentation layouts for optimal user experience.
- Manage and organize the document repository.
- Edit and proofread content created by other team members.
- Analyze documentation effectiveness and solicit user feedback for continuous improvement.
- Participate in product development meetings to provide input on document requirements.
Capabilities Needed
- An academic background demonstrating a command of technical subject matter and clear writing skills.
- Proven career path with a history of creating and managing technical documentation.
- Mastery of documentation tools, such as Confluence, Markdown, and Git.
- Familiarity with software development methodologies (Agile, Scrum).
- Outstanding writing, editing, and proofreading prowess.
- Exceptional aptitude for synthesizing and simplifying intricate technical concepts.
- Ability to work independently and collaboratively within a cross-functional environment.
- Sharp awareness to detail.
- Excellent communication abilities.
- A continuous learning aptitude and penchant for technological literacy.
Rewards for Contributing
Our benefits package reflects our commitment to your well-being. We furnish comprehensive health coverage (medical, dental, vision), paid time off, and retirement plans. Additionally, we support professional growth through ongoing learning, access to industry conferences, and clear career trajectory pathways within a stable environment. But moreover, the real gain comes in terms of impact. We value innovation and are committed to empowering employees with autonomy and creative expression, making meaningful differences in our area of expertise, thus building a professional reputation to be extremely proud of.
Corporate Citizenship
We're a technology company driven by our environmental pledge and dedicated to revolutionizing how businesses operate responsibly. Our team, set amidst the dynamic backdrop of Durham, NC, boasts exceptional talent in renewable energy, sustainability and cloud-computing solutions. Join us as we continue to scale.