2 jobs found
- We are seeking a skilled Technical Writer in Miami, FL to develop and maintain comprehensive documentation for our growing suite of AI-powered marketing tools. This hybrid position offers the opportunity to work both remotely and collaboratively in our Miami office, bridging the gap between our development team and our end-users. **Role Overview** As a Technical Writer, you'll play a crucial role in ensuring our users can effectively leverage our software. Your primary responsibilities will include creating user manuals, API documentation, troubleshooting guides, and training materials. We're looking for someone who can translate complex technical concepts into clear, concise, and user-friendly language. You will work closely with product managers, developers, and customer support teams to gather information and validate your documentation. This includes participating in sprint planning meetings and actively soliciting feedback from internal stakeholders. **Core Responsibilities** * Develop and maintain user manuals, API documentation, and troubleshooting guides. * Create training materials, including tutorials and video scripts. * Gather information through product specifications, design documents, and developer interviews. * Collaborate with product managers, developers, and customer support teams. * Ensure documentation adheres to style guidelines and quality standards. * Manage documentation version control. * Keep up to date with product updates and industry trends. * Optimize documentation for search engine visibility (SEO). * Participate in documentation reviews and testing. **Professional Requirements** * A bachelor's degree in technical writing, communications, or a related field. * 3+ years of experience in technical writing or documentation. * Strong understanding of software development lifecycle. * Proven ability to translate complex technical concepts into simple, accessible language. * Excellent writing, editing, and communication skills. * Experience with documentation tools such as MadCap Flare, Adobe FrameMaker, or Sphinx. * Familiarity with version control systems such as Git. * Knowledge of SEO principles and best practices. * Ability to work independently and collaboratively. * A portfolio showcasing previous technical writing projects. **Institutional Benefits** We offer a comprehensive compensation and benefits package, including: * Competitive salary commensurate with experience. * Medical, dental, and vision insurance. * Paid time off and holidays. * Professional development opportunities. * Hybrid work environment. * Employee stock options. * 401(k) with company match. * Flexible spending account. * Employee assistance program. * Wellness programs. * On-site fitness center (Miami office). We encourage you to apply if you are passionate about simplifying technology and creating high-quality documentation that empowers our users. You'll be part of a collaborative team that values clear communication and innovation in Miami’s dynamic tech landscape.Miami, FLHybridFull-time, Part-time$70,000 - $90,000 per yearTechnical, Marketing4 days ago
- Our company, a rapidly expanding technology firm based in the vibrant city of Miami, seeks a meticulous and insightful Technical Writer. With a robust increase in our user base and a commitment to providing clear, accessible documentation, we require a talented individual to transform complex software concepts into user-friendly guides and tutorials. As our new Technical Writer in Miami, your primary focus will involve crafting comprehensive documentation suites for our suite of SaaS products. You will collaborate directly with software developers, product managers, and user experience (UX) designers to ensure accuracy and clarity. This is an exciting opportunity to shape the user experience and help drive customer satisfaction through accessible technical communication. *Your day-to-day will include:* 1. *Documentation Creation:* Produce detailed user manuals, API documentation, installation guides, and troubleshooting resources. 2. *Content Updates:* Regularly update existing documentation to reflect changes in software functionality and user feedback. 3. *Collaboration:* Work closely with development teams to understand software functionalities and ensure technical accuracy. 4. *User Research:* Conduct user interviews and analyze feedback to improve documentation clarity and effectiveness. 5. *Style Guide Maintenance:* Adhere to and contribute to our internal style guide to maintain consistency across all documentation. 6. *Training Materials:* Develop and deliver training materials for internal teams and end-users. *Core requirements for this position include:* * A proven industry background in technical writing, ideally with a focus on SaaS or software products. * Mastery of technical writing principles, including information architecture and content structuring. * Proficiency in using documentation tools and platforms (e.g., Confluence, MadCap Flare, or similar). * A robust understanding of software development methodologies. * Excellent communication skills, with the ability to convey complex technical concepts to a diverse audience. * A collaborative spirit, with the ability to work effectively in a team environment. *Nice-to-haves:* * Experience in creating video tutorials and interactive documentation. * Familiarity with agile development methodologies. * Knowledge of localization best practices. *Benefits you'll enjoy:* * *Competitive Salary:* Attractive base pay commensurate with experience. * *Health & Wellness:* Comprehensive medical, dental, and vision coverage. * *Paid Time Off:* Generous vacation, sick leave, and holidays. * *Professional Development:* Opportunities for training and professional certifications. * *Remote Work Options:* Ability to work remotely, with occasional on-site meetings. * *Company Perks:* Team-building activities, company-sponsored lunches, and social events. At our company, we celebrate diversity and inclusivity. We are committed to providing an environment where every team member feels valued and supported. Our culture is centered around collaboration, continuous improvement, and customer satisfaction. Miami is not just our location; it's part of our identity, and we embrace the unique spirit of the city in our work and culture. The successful candidate will contribute to this positive atmosphere and play a vital role in enhancing our technical communications.Miami, FLRemote / HybridFull-time$70,000 - $90,000 yearlyTechnical Writing / Content Marketing2 months ago