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- Our company, a rapidly expanding technology firm based in the vibrant city of Miami, seeks a meticulous and insightful Technical Writer. With a robust increase in our user base and a commitment to providing clear, accessible documentation, we require a talented individual to transform complex software concepts into user-friendly guides and tutorials. As our new Technical Writer in Miami, your primary focus will involve crafting comprehensive documentation suites for our suite of SaaS products. You will collaborate directly with software developers, product managers, and user experience (UX) designers to ensure accuracy and clarity. This is an exciting opportunity to shape the user experience and help drive customer satisfaction through accessible technical communication. *Your day-to-day will include:* 1. *Documentation Creation:* Produce detailed user manuals, API documentation, installation guides, and troubleshooting resources. 2. *Content Updates:* Regularly update existing documentation to reflect changes in software functionality and user feedback. 3. *Collaboration:* Work closely with development teams to understand software functionalities and ensure technical accuracy. 4. *User Research:* Conduct user interviews and analyze feedback to improve documentation clarity and effectiveness. 5. *Style Guide Maintenance:* Adhere to and contribute to our internal style guide to maintain consistency across all documentation. 6. *Training Materials:* Develop and deliver training materials for internal teams and end-users. *Core requirements for this position include:* * A proven industry background in technical writing, ideally with a focus on SaaS or software products. * Mastery of technical writing principles, including information architecture and content structuring. * Proficiency in using documentation tools and platforms (e.g., Confluence, MadCap Flare, or similar). * A robust understanding of software development methodologies. * Excellent communication skills, with the ability to convey complex technical concepts to a diverse audience. * A collaborative spirit, with the ability to work effectively in a team environment. *Nice-to-haves:* * Experience in creating video tutorials and interactive documentation. * Familiarity with agile development methodologies. * Knowledge of localization best practices. *Benefits you'll enjoy:* * *Competitive Salary:* Attractive base pay commensurate with experience. * *Health & Wellness:* Comprehensive medical, dental, and vision coverage. * *Paid Time Off:* Generous vacation, sick leave, and holidays. * *Professional Development:* Opportunities for training and professional certifications. * *Remote Work Options:* Ability to work remotely, with occasional on-site meetings. * *Company Perks:* Team-building activities, company-sponsored lunches, and social events. At our company, we celebrate diversity and inclusivity. We are committed to providing an environment where every team member feels valued and supported. Our culture is centered around collaboration, continuous improvement, and customer satisfaction. Miami is not just our location; it's part of our identity, and we embrace the unique spirit of the city in our work and culture. The successful candidate will contribute to this positive atmosphere and play a vital role in enhancing our technical communications.Miami, FLRemote / HybridFull-time$70,000 - $90,000 yearlyTechnical Writing / Content Marketing21 days ago