2 jobs found
- Join our innovative marketing team in Miami, FL, and help us revolutionize the way businesses connect with their target audiences. We need a Technical Writer who can craft clear, concise, and engaging documentation for our cutting-edge SaaS platform. As a Technical Writer, you will translate complex technical concepts into user-friendly guides, tutorials, and API documentation. You’ll play a key role in ensuring our users have a seamless experience navigating our platform. **Primary Responsibilities** * Develop and maintain comprehensive documentation for our SaaS platform, including user manuals, API references, and troubleshooting guides. * Collaborate with engineers, product managers, and customer support teams to gather information and ensure accuracy. * Write clear, concise, and user-friendly content that simplifies complex technical concepts. * Create tutorials, how-to guides, and video scripts to help users understand and use our platform effectively. * Maintain style guidelines and documentation standards. * Gather feedback from users and internal stakeholders to improve documentation. * Participate in product testing to identify documentation needs. * Keep up-to-date with the latest industry trends and documentation tools. **Skills That Shine** * A background in computer science, technical communication, or a related field is highly desired. * Practical expertise in technical writing, including experience documenting SaaS platforms or software applications. * Ability to write clear, concise, and user-friendly content. * Familiarity with API documentation tools (e.g., Swagger, Postman). * Ability to collaborate effectively with cross-functional teams. * Strong attention to detail and commitment to accuracy. * Experience with version control systems (e.g., Git). * Exposure to agile development methodologies. * A flair for translating complex concepts into accessible language. **Perks of Joining Our Team** * Competitive compensation package, including salary, health insurance, and paid time off. * Opportunities for professional growth and development. * A collaborative and innovative work environment. * The chance to make a significant impact on the user experience of our platform. * We love dogs – bring yours to work! (Pet-friendly office). * Team-building activities and social events to foster a strong sense of community. Enjoy a company culture focused on employee well-being and a supportive work-life balance. **What Makes You a Great Fit** You are a passionate and dedicated technical writer who enjoys simplifying complexity. You're driven by the desire to help users succeed and appreciate working in a collaborative, forward-thinking environment. Bonus points if you’ve ever written documentation about API integrations. With your passion for innovation and a knack for distilling complex concepts into digestible content, you are perfectly positioned to become a key contributor in Miami's thriving technology ecosystem.Miami, FLOn-siteFull-time$70,000 - $90,000 yearlyTechnical, Marketing25 days ago
- Our rapidly expanding SaaS company needs a skilled Technical Writer in Miami, FL, to create and maintain clear, concise, and accurate documentation for our diverse software products. As a core member of our documentation team, you'll be instrumental in making our products more user-friendly, intuitive, and accessible to both technical and non-technical audiences. You will collaborate closely with our engineering, product management, and customer support teams to ensure our documentation meets the highest standards and effectively addresses the needs of our user base. **Your Central Tasks** * Craft comprehensive user manuals, API documentation, release notes, and troubleshooting guides. * Maintain and update existing documentation to reflect software updates and new features. * Gather insights from product managers and software engineers to understand functionality and translate into easily understandable content. * Edit content from others in your peer group and provide useful and professional peer input. * Develop technical content in multiple formats (text, graphics, video, etc.) in support of a cohesive, well-integrated overall knowledge architecture. * Become a true expert user and SME in our SaaS product line. * Create robust FAQ responses to reduce support workloads. **Credentials Profile** * A bachelor's-level educational journey in computer science, engineering, or a closely related field. Other fields can be acceptable, provided candidate can demo core experience. * An industry background that shows several years of demonstrable technical writing or documentation experience, especially within SaaS organizations. * Exceptional writing, editing, and proofreading abilities with a keen eye for detail. * Proficiency in utilizing documentation tools, content management systems (CMS), and version control systems such as Git. * Capable of explaining technical concepts clearly and concisely to diverse audiences. * Familiarity with Agile development methodologies. **What We Bring to the Table** Our organization provides a dynamic and innovative work environment, competitive compensation, and comprehensive benefits, including: * Coverage for medical, dental, and vision issues. * Unlimited time off policies (within reason). * 401(k) matching and employee stock ownership options. * Opportunities for skill cultivation through corporate-sponsored training programs. * Company-sponsored team-building events and social gatherings in South Florida. * A commitment to work-life balance that includes flexible work arrangements.Miami, FLOn-siteContractor$45 - $60 per hourTechnical Writing2 months ago