Our team is looking for a dynamic technical writer in Dallas, TX, to bolster our documentation efforts surrounding our growing suite of cloud-based software tools. We're a software company experiencing rapid growth and are struggling to keep pace with the increasing demand for clear, concise user manuals, API references, and troubleshooting guides.
Your impact will be immediately felt as you craft content that empowers our users and reduces the strain on our support staff. We believe technical writing is an art, a way of translating complex concepts into accessible language. You’ll work closely with our engineering and product teams, immersing yourself in the nitty-gritty details to produce documentation that truly resonates with our audience.
Responsibilities & Core Functions
- Develop and maintain user manuals, API documentation, and knowledge base articles.
- Collaborate with engineers and product managers to understand software functionality.
- Research and test software features to ensure accuracy of documentation.
- Edit and proofread documentation for clarity, consistency, and grammar.
- Create diagrams, flowcharts, and other visuals to enhance documentation.
- Manage documentation projects from conception to completion.
- Contribute to the development of style guides and documentation processes.
- Participate in usability testing to identify areas for improvement in documentation.
- Stay current on industry trends and best practices in technical communication.
- Ensure documentation meets accessibility standards.
What You Bring To The Table
- A proven background in technical writing, with a portfolio that showcases your ability to explain complex topics clearly and concisely.
- Solid comprehension of software development processes and methodologies.
- Hands-on experience working with documentation tools, such as MadCap Flare, Confluence, or Git.
- Exceptional written and verbal communication abilities, with a sharp eye for detail.
- A knack for collaborating with cross-functional teams in a fast-paced setting.
- An unwavering commitment to producing high-quality documentation that enhances the user experience.
- Familiarity with content management systems (CMS).
- A problem-solving aptitude and a willingness to tackle new challenges.
- An adaptable mindset and a passion for continuous learning.
- Bonus if you’ve worked on cloud platform documentation before.
Benefits & Perks
At [Company Name, not included], we highly appreciate our employees. We offer a complete benefits package including:
- Flexible work arrangements, with the option to work remotely.
- Generous paid time off, including vacation, sick leave, and holidays.
- Comprehensive health, dental, and vision insurance plans.
- A 401(k) retirement savings plan with company matching.
- Professional development opportunities, including training courses and conferences.
- A supportive and collaborative work environment.
- Stock options for all full-time employees
- Employee assistance program
We foster a culture of innovation, collaboration, and continuous learning. If you are passionate about technical communication and want to make a tangible impact, we invite you to apply!