Our growing firm needs a contract Technical Writer in Winston-Salem, NC, to refine our existing documentation and create new materials as we roll out a series of crucial software updates.
What You'll Accomplish
- Overhaul existing software documentation for clarity, conciseness, and accuracy, targeting a wide range of user skill levels.
- Develop entirely new documentation for our forthcoming API releases. Your experience in detailing API functionalities will be vital.
- Compose user guides, training materials, and FAQs to enhance the user experience and lessen support ticket volume.
- Collaborate closely with our engineering, product, and customer support teams to gather essential information and ensure all technical nuances are accurately captured. Communication is key!
- Maintain an active repository of all documents, following our pre-established version control system.
- Evaluate and incorporate user feedback into documentation improvements. Direct engagement and iteration are welcomed.
- Maintain expert knowledge of all company software and associated workflows.
- Potentially assist in the creation of training videos or interactive tutorials to enrich our learning center resources.
Your Skills that Shine
- A demonstrated history of crafting impactful and accessible technical documentation. Bonus points if you've worked on SaaS products.
- Excellent command of the English language with superior writing and editorial capabilities.
- Fluency in various documentation tools and formats (e.g., Markdown, HTML, PDF). Familiarity with Git is a plus.
- Ability to thrive in a completely remote working arrangement while meeting all deadlines.
- Self-motivation, coupled with an eagle eye for detail.
- A passion for deciphering complex systems and explaining them simply.
- Adaptability; projects and priorities can shift rapidly depending on project needs.
- Knowledge of SEO best practices.
The Tech Side: Bonus Skills to Possess
- Deep familiarity with documenting APIs. Your mastery of related principles is invaluable.
- Hands-on with documentation generation tools like Sphinx or Jekyll.
- Understanding of software development lifecycles (SDLC).
A Bit About Us
We are a dynamic technology solutions provider dedicated to delivering streamlined project management workflows. Located in Winston-Salem, NC, and fully remote, we prioritize a collaborative, supportive culture. At [Company Name], we believe in fostering professional growth while honoring work-life equilibrium. Although this is a remote, contractor position, there could be potential opportunity to move to a Full-Time role in the future.
What We Offer
- A flexible and 100% remote work environment.
- Contract-based rate commensurate with experience.
- Opportunities for long-term collaboration.
- A positive, team-centered approach focused on empowerment.
- Project autonomy allowing you to take command of your role and work with confidence.
- Growth potential as we continue to scale.