1 job found
- Our growing firm needs a contract Technical Writer in Winston-Salem, NC, to refine our existing documentation and create new materials as we roll out a series of crucial software updates. **What You'll Accomplish** * Overhaul existing software documentation for clarity, conciseness, and accuracy, targeting a wide range of user skill levels. * Develop entirely new documentation for our forthcoming API releases. Your experience in detailing API functionalities will be vital. * Compose user guides, training materials, and FAQs to enhance the user experience and lessen support ticket volume. * Collaborate closely with our engineering, product, and customer support teams to gather essential information and ensure all technical nuances are accurately captured. Communication is key! * Maintain an active repository of all documents, following our pre-established version control system. * Evaluate and incorporate user feedback into documentation improvements. Direct engagement and iteration are welcomed. * Maintain expert knowledge of all company software and associated workflows. * Potentially assist in the creation of training videos or interactive tutorials to enrich our learning center resources. **Your Skills that Shine** * A demonstrated history of crafting impactful and accessible technical documentation. Bonus points if you've worked on SaaS products. * Excellent command of the English language with superior writing and editorial capabilities. * Fluency in various documentation tools and formats (e.g., Markdown, HTML, PDF). Familiarity with Git is a plus. * Ability to thrive in a completely remote working arrangement while meeting all deadlines. * Self-motivation, coupled with an eagle eye for detail. * A passion for deciphering complex systems and explaining them simply. * Adaptability; projects and priorities can shift rapidly depending on project needs. * Knowledge of SEO best practices. **The Tech Side: Bonus Skills to Possess** * Deep familiarity with documenting APIs. Your mastery of related principles is invaluable. * Hands-on with documentation generation tools like Sphinx or Jekyll. * Understanding of software development lifecycles (SDLC). **A Bit About Us** We are a dynamic technology solutions provider dedicated to delivering streamlined project management workflows. Located in Winston-Salem, NC, and fully remote, we prioritize a collaborative, supportive culture. At [Company Name], we believe in fostering professional growth while honoring work-life equilibrium. Although this is a remote, contractor position, there could be potential opportunity to move to a Full-Time role in the future. **What We Offer** * A flexible and 100% remote work environment. * Contract-based rate commensurate with experience. * Opportunities for long-term collaboration. * A positive, team-centered approach focused on empowerment. * Project autonomy allowing you to take command of your role and work with confidence. * Growth potential as we continue to scale.Winston-Salem, NCRemoteContractor / Full-time$60,000 - $75,000Technical & Web Content15 days ago