We are an innovative SaaS provider headquartered in Atlanta, Georgia. We’re currently seeking a skilled technical writer to bolster our documentation efforts. Our suite of software tools has expanded rapidly, and as such, we need someone detail-oriented who thrives on explaining complex concepts to a diverse user base. This on-site, full-time contractor role offers the chance to join a company that values innovation and collaboration. If you possess a knack for creating clear, concise documentation and have experience with APIs, software development lifecycle, and cloud technologies, we invite you to apply.
Scope of Responsibilities
- Develop and maintain comprehensive technical documentation, including API documentation, user guides, tutorials, and release notes.
- Collaborate with product managers, software engineers, and support teams to gather information on new features and product updates.
- Create visually appealing diagrams, flowcharts, and illustrations to enhance understanding of complex technical topics.
- Edit, clarify, and improve documentation written by other team members, ensuring accuracy and consistency.
- Stay current with industry trends and advancements in technical writing tools and methodologies.
- Participate in the planning and execution of documentation projects, ensuring adherence to established timelines and quality standards.
- Manage documentation versions and maintain an organized repository for all documentation assets.
- Contribute to the development of documentation templates and style guides.
- Analyze user feedback to identify areas for improvement in existing documentation.
- Assist with the creation of training materials and knowledge base articles.
Expertise Profile
- Proven proficiency as a technical writer with a portfolio demonstrating clear, accurate, and well-organized documentation.
- Practical expertise in software documentation processes, including the software development lifecycle and version control.
- Demonstrated ability to communicate complex technical concepts to both technical and non-technical audiences.
- Familiarity with API documentation tools, such as Swagger, Postman, or similar technologies.
- Proficiency in using documentation authoring tools, such as MadCap Flare, Confluence, or similar platforms.
- Understanding of cloud technologies and platforms, such as AWS, Azure, or Google Cloud.
- An inquisitive mind and a passion for learning new technologies.
- Exceptional attention to detail and commitment to quality.
- A collaborative approach to working with cross-functional teams.
- Self-motivated and able to manage multiple projects simultaneously.
Rewards for Your Commitment
We offer competitive hourly rates as a contractor and access to cutting-edge software and technologies. As a valuable member of our team, you'll be provided with ongoing opportunities for professional development through workshops and industry conferences. Furthermore, we promote a collaborative environment in Atlanta, where your ideas are valued and you have the opportunity to influence the direction of our technical documentation. Expect regular performance reviews that foster growth, and contribute to a company where we’re all about learning, innovation, and professional success.