Our product documentation team is on the hunt for a seasoned technical writer to help us make our cutting-edge AI platform crystal clear to developers, partners, and end-users alike. This isn't your run-of-the-mill technical writing gig; we're talking about crafting intuitive guides, detailed API references, and engaging tutorials that empower our global user base. We're a rapidly expanding technology company located in the heart of Boston's innovation district, and we're looking for someone who thrives in a dynamic environment.
Key Responsibilities:
- Develop and maintain comprehensive documentation for our AI platform, including API references, user guides, and troubleshooting FAQs.
- Collaborate with product managers, engineers, and UX designers to understand product functionality and user needs.
- Create clear, concise, and accurate documentation that adheres to our style guidelines.
- Ensure documentation is accessible and easily discoverable through our online help center.
- Stay up-to-date on the latest trends and best practices in technical writing and documentation.
- Contribute to the improvement of our documentation processes and tools.
- Participate in user testing to gather feedback on the effectiveness of our documentation.
Desired Expertise:
- Proven track record (at least 3 years) in technical writing, preferably in the software or technology industry.
- Adept with content management systems (CMS) and documentation tools (e.g., Confluence, MadCap Flare, Git).
- Comprehensive understanding of API documentation principles and practices.
- Exceptional writing, editing, and proofreading skills.
- Strong communication and collaboration abilities.
- Ability to learn new technologies quickly.
- Exposure to Agile development methodologies.
- Background knowledge of AI or machine learning concepts a plus.
Contractor Perks:
- Competitive hourly rates.
- Flexible work schedule and remote work options available.
- Opportunity to work with a talented and passionate team.
- Chance to contribute to a groundbreaking AI platform.
- Access to company-sponsored training and development opportunities.
- Exposure to cutting-edge technologies and innovative development practices.
We pride ourselves on fostering a collaborative and inclusive work environment. As a key contributor, you'll play a pivotal role in shaping the success of our documentation efforts. You'll be a trusted partner to our development teams, ensuring that users can easily navigate and utilize our platform's capabilities. If you have a passion for clarity, a knack for simplifying complexity, and a drive to create world-class documentation, we encourage you to apply! Your intellectual prowess and hands-on expertise will be instrumental in driving product adoption and user satisfaction.