Our marketing group is seeking a seasoned technical writer in Atlanta, GA, to create and maintain in-depth documentation for our growing line of B2B software solutions. We need someone who can translate complex technical jargon into clear, concise, and actionable instructions for our diverse user base. As our go-to person for technical documentation, you will be a critical link between our development teams and our customers, ensuring that our products are not only powerful but also easily understandable and usable. The role involves creating a wide range of documentation, from user guides and API documentation to training materials and troubleshooting guides.
Key Responsibilities:
- Author, edit, and maintain comprehensive technical documentation, including user manuals, API documentation, release notes, and knowledge base articles.
- Collaborate with software developers, product managers, and support engineers to understand product functionality and ensure accuracy of documentation.
- Design and develop effective training materials, including online tutorials and video scripts, to help users learn our software.
- Conduct research and analysis to gather technical information from subject matter experts.
- Format and organize documentation in a clear, consistent, and accessible manner.
- Ensure documentation adheres to company style guidelines and industry best practices.
- Manage documentation projects to meet deadlines and deliver high-quality documentation.
- Gather user feedback on documentation and make necessary revisions.
Preferred Candidate Profile:
- A professional history featuring expertise in technical writing, ideally in the software or technology sector.
- A solid comprehension of software development lifecycles and methodologies.
- Strong written and verbal communication proficiencies.
- Ability to collaborate across multiple departments.
- A proven track record of completing projects efficiently and accurately.
- A technical writing certificate is an advantage.
Benefits Offered: We offer a stimulating, growth-focused work atmosphere with comprehensive benefits and competitive wages. Our perks are designed to assist you maintain a well-balanced life and pursue your aspirations, and we provide flexible work hours, professional advancement chances, and resources. Included is a comprehensive medical plan, dental and vision coverage, a generous paid time off policy, a 401(k) retirement plan with matching contributions, and an annual education allowance to support your professional evolution. In addition, we pride ourselves on an inclusive environment in which every employee may succeed and contribute fully.
Company Vibe: We are an agile tech enterprise situated in the energetic core of Atlanta, GA. As creators and thinkers, we love what we do and love helping our clients find the best in cloud infrastructure and business transformation. Our firm provides a flexible, innovative workplace that enables career development and provides possibilities for new ideas. Our firm maintains an active work atmosphere where creativity and collaboration are valued. Join our staff and share our excitement for innovation!