4 jobs found
- We are seeking a skilled Technical Writer in Miami, FL to develop and maintain comprehensive documentation for our growing suite of AI-powered marketing tools. This hybrid position offers the opportunity to work both remotely and collaboratively in our Miami office, bridging the gap between our development team and our end-users. **Role Overview** As a Technical Writer, you'll play a crucial role in ensuring our users can effectively leverage our software. Your primary responsibilities will include creating user manuals, API documentation, troubleshooting guides, and training materials. We're looking for someone who can translate complex technical concepts into clear, concise, and user-friendly language. You will work closely with product managers, developers, and customer support teams to gather information and validate your documentation. This includes participating in sprint planning meetings and actively soliciting feedback from internal stakeholders. **Core Responsibilities** * Develop and maintain user manuals, API documentation, and troubleshooting guides. * Create training materials, including tutorials and video scripts. * Gather information through product specifications, design documents, and developer interviews. * Collaborate with product managers, developers, and customer support teams. * Ensure documentation adheres to style guidelines and quality standards. * Manage documentation version control. * Keep up to date with product updates and industry trends. * Optimize documentation for search engine visibility (SEO). * Participate in documentation reviews and testing. **Professional Requirements** * A bachelor's degree in technical writing, communications, or a related field. * 3+ years of experience in technical writing or documentation. * Strong understanding of software development lifecycle. * Proven ability to translate complex technical concepts into simple, accessible language. * Excellent writing, editing, and communication skills. * Experience with documentation tools such as MadCap Flare, Adobe FrameMaker, or Sphinx. * Familiarity with version control systems such as Git. * Knowledge of SEO principles and best practices. * Ability to work independently and collaboratively. * A portfolio showcasing previous technical writing projects. **Institutional Benefits** We offer a comprehensive compensation and benefits package, including: * Competitive salary commensurate with experience. * Medical, dental, and vision insurance. * Paid time off and holidays. * Professional development opportunities. * Hybrid work environment. * Employee stock options. * 401(k) with company match. * Flexible spending account. * Employee assistance program. * Wellness programs. * On-site fitness center (Miami office). We encourage you to apply if you are passionate about simplifying technology and creating high-quality documentation that empowers our users. You'll be part of a collaborative team that values clear communication and innovation in Miami’s dynamic tech landscape.Miami, FLHybridFull-time, Part-time$70,000 - $90,000 per yearTechnical, Marketing4 days ago
- Join our innovative marketing team in Miami, FL, and help us revolutionize the way businesses connect with their target audiences. We need a Technical Writer who can craft clear, concise, and engaging documentation for our cutting-edge SaaS platform. As a Technical Writer, you will translate complex technical concepts into user-friendly guides, tutorials, and API documentation. You’ll play a key role in ensuring our users have a seamless experience navigating our platform. **Primary Responsibilities** * Develop and maintain comprehensive documentation for our SaaS platform, including user manuals, API references, and troubleshooting guides. * Collaborate with engineers, product managers, and customer support teams to gather information and ensure accuracy. * Write clear, concise, and user-friendly content that simplifies complex technical concepts. * Create tutorials, how-to guides, and video scripts to help users understand and use our platform effectively. * Maintain style guidelines and documentation standards. * Gather feedback from users and internal stakeholders to improve documentation. * Participate in product testing to identify documentation needs. * Keep up-to-date with the latest industry trends and documentation tools. **Skills That Shine** * A background in computer science, technical communication, or a related field is highly desired. * Practical expertise in technical writing, including experience documenting SaaS platforms or software applications. * Ability to write clear, concise, and user-friendly content. * Familiarity with API documentation tools (e.g., Swagger, Postman). * Ability to collaborate effectively with cross-functional teams. * Strong attention to detail and commitment to accuracy. * Experience with version control systems (e.g., Git). * Exposure to agile development methodologies. * A flair for translating complex concepts into accessible language. **Perks of Joining Our Team** * Competitive compensation package, including salary, health insurance, and paid time off. * Opportunities for professional growth and development. * A collaborative and innovative work environment. * The chance to make a significant impact on the user experience of our platform. * We love dogs – bring yours to work! (Pet-friendly office). * Team-building activities and social events to foster a strong sense of community. Enjoy a company culture focused on employee well-being and a supportive work-life balance. **What Makes You a Great Fit** You are a passionate and dedicated technical writer who enjoys simplifying complexity. You're driven by the desire to help users succeed and appreciate working in a collaborative, forward-thinking environment. Bonus points if you’ve ever written documentation about API integrations. With your passion for innovation and a knack for distilling complex concepts into digestible content, you are perfectly positioned to become a key contributor in Miami's thriving technology ecosystem.Miami, FLOn-siteFull-time$70,000 - $90,000 yearlyTechnical, Marketing25 days ago
- Our rapidly expanding SaaS company needs a skilled Technical Writer in Miami, FL, to create and maintain clear, concise, and accurate documentation for our diverse software products. As a core member of our documentation team, you'll be instrumental in making our products more user-friendly, intuitive, and accessible to both technical and non-technical audiences. You will collaborate closely with our engineering, product management, and customer support teams to ensure our documentation meets the highest standards and effectively addresses the needs of our user base. **Your Central Tasks** * Craft comprehensive user manuals, API documentation, release notes, and troubleshooting guides. * Maintain and update existing documentation to reflect software updates and new features. * Gather insights from product managers and software engineers to understand functionality and translate into easily understandable content. * Edit content from others in your peer group and provide useful and professional peer input. * Develop technical content in multiple formats (text, graphics, video, etc.) in support of a cohesive, well-integrated overall knowledge architecture. * Become a true expert user and SME in our SaaS product line. * Create robust FAQ responses to reduce support workloads. **Credentials Profile** * A bachelor's-level educational journey in computer science, engineering, or a closely related field. Other fields can be acceptable, provided candidate can demo core experience. * An industry background that shows several years of demonstrable technical writing or documentation experience, especially within SaaS organizations. * Exceptional writing, editing, and proofreading abilities with a keen eye for detail. * Proficiency in utilizing documentation tools, content management systems (CMS), and version control systems such as Git. * Capable of explaining technical concepts clearly and concisely to diverse audiences. * Familiarity with Agile development methodologies. **What We Bring to the Table** Our organization provides a dynamic and innovative work environment, competitive compensation, and comprehensive benefits, including: * Coverage for medical, dental, and vision issues. * Unlimited time off policies (within reason). * 401(k) matching and employee stock ownership options. * Opportunities for skill cultivation through corporate-sponsored training programs. * Company-sponsored team-building events and social gatherings in South Florida. * A commitment to work-life balance that includes flexible work arrangements.Miami, FLOn-siteContractor$45 - $60 per hourTechnical Writingabout 2 months ago
- Our company, a rapidly expanding technology firm based in the vibrant city of Miami, seeks a meticulous and insightful Technical Writer. With a robust increase in our user base and a commitment to providing clear, accessible documentation, we require a talented individual to transform complex software concepts into user-friendly guides and tutorials. As our new Technical Writer in Miami, your primary focus will involve crafting comprehensive documentation suites for our suite of SaaS products. You will collaborate directly with software developers, product managers, and user experience (UX) designers to ensure accuracy and clarity. This is an exciting opportunity to shape the user experience and help drive customer satisfaction through accessible technical communication. *Your day-to-day will include:* 1. *Documentation Creation:* Produce detailed user manuals, API documentation, installation guides, and troubleshooting resources. 2. *Content Updates:* Regularly update existing documentation to reflect changes in software functionality and user feedback. 3. *Collaboration:* Work closely with development teams to understand software functionalities and ensure technical accuracy. 4. *User Research:* Conduct user interviews and analyze feedback to improve documentation clarity and effectiveness. 5. *Style Guide Maintenance:* Adhere to and contribute to our internal style guide to maintain consistency across all documentation. 6. *Training Materials:* Develop and deliver training materials for internal teams and end-users. *Core requirements for this position include:* * A proven industry background in technical writing, ideally with a focus on SaaS or software products. * Mastery of technical writing principles, including information architecture and content structuring. * Proficiency in using documentation tools and platforms (e.g., Confluence, MadCap Flare, or similar). * A robust understanding of software development methodologies. * Excellent communication skills, with the ability to convey complex technical concepts to a diverse audience. * A collaborative spirit, with the ability to work effectively in a team environment. *Nice-to-haves:* * Experience in creating video tutorials and interactive documentation. * Familiarity with agile development methodologies. * Knowledge of localization best practices. *Benefits you'll enjoy:* * *Competitive Salary:* Attractive base pay commensurate with experience. * *Health & Wellness:* Comprehensive medical, dental, and vision coverage. * *Paid Time Off:* Generous vacation, sick leave, and holidays. * *Professional Development:* Opportunities for training and professional certifications. * *Remote Work Options:* Ability to work remotely, with occasional on-site meetings. * *Company Perks:* Team-building activities, company-sponsored lunches, and social events. At our company, we celebrate diversity and inclusivity. We are committed to providing an environment where every team member feels valued and supported. Our culture is centered around collaboration, continuous improvement, and customer satisfaction. Miami is not just our location; it's part of our identity, and we embrace the unique spirit of the city in our work and culture. The successful candidate will contribute to this positive atmosphere and play a vital role in enhancing our technical communications.Miami, FLRemote / HybridFull-time$70,000 - $90,000 yearlyTechnical Writing / Content Marketing2 months ago