2 jobs found
- We are seeking a meticulous and resourceful Technical Writer to enhance our documentation suite, serving both internal teams and external users in the Durham, NC area and remotely. As our technical communicator, you will translate complex technical information into clear, concise, and user-friendly content. **Key Responsibilities** * Produce comprehensive documentation for software products, APIs, and internal tools. * Collaborate closely with engineers, product managers, and support staff to understand product details. * Maintain and update existing documentation to reflect product enhancements and corrections. * Create tutorials, user guides, and FAQs to aid end-users in navigating our products. * Ensure all documentation adheres to style guides and industry standards. * Design documentation layouts for optimal user experience. * Manage and organize the document repository. * Edit and proofread content created by other team members. * Analyze documentation effectiveness and solicit user feedback for continuous improvement. * Participate in product development meetings to provide input on document requirements. **Capabilities Needed** * An academic background demonstrating a command of technical subject matter and clear writing skills. * Proven career path with a history of creating and managing technical documentation. * Mastery of documentation tools, such as Confluence, Markdown, and Git. * Familiarity with software development methodologies (Agile, Scrum). * Outstanding writing, editing, and proofreading prowess. * Exceptional aptitude for synthesizing and simplifying intricate technical concepts. * Ability to work independently and collaboratively within a cross-functional environment. * Sharp awareness to detail. * Excellent communication abilities. * A continuous learning aptitude and penchant for technological literacy. **Rewards for Contributing** Our benefits package reflects our commitment to your well-being. We furnish comprehensive health coverage (medical, dental, vision), paid time off, and retirement plans. Additionally, we support professional growth through ongoing learning, access to industry conferences, and clear career trajectory pathways within a stable environment. But moreover, the real gain comes in terms of impact. We value innovation and are committed to empowering employees with autonomy and creative expression, making meaningful differences in our area of expertise, thus building a professional reputation to be extremely proud of. **Corporate Citizenship** We're a technology company driven by our environmental pledge and dedicated to revolutionizing how businesses operate responsibly. Our team, set amidst the dynamic backdrop of Durham, NC, boasts exceptional talent in renewable energy, sustainability and cloud-computing solutions. Join us as we continue to scale.Durham, NCRemoteFull-time and Part-time$60,000 - $80,000 per yearTechnical and Content Marketing18 days ago
- **Technical Writer – Hardware Documentation in Durham, NC** Our engineering team in Durham is growing, and we need a technical writer to create clear and concise documentation for our cutting-edge hardware products. This role is vital for ensuring our customers, from engineers to end-users, understand and utilize our products effectively. We're looking for someone passionate about technology and skilled at translating complex concepts into user-friendly language. **The Core Challenge: Bridging Tech and User Understanding** You'll be responsible for producing a wide range of technical documentation, including user manuals, installation guides, troubleshooting guides, API documentation, and white papers. We’ll need your assistance with maintaining consistent style and adhering to documentation standards, collaborating closely with engineers and product managers to gather information, validating documentation with hands-on testing, and proactively identifying areas for improvement. **Day-to-Day Responsibilities:** 1. Authoring comprehensive user manuals for new hardware products. 2. Crafting step-by-step installation guides for seamless setup. 3. Developing in-depth troubleshooting guides to resolve common issues. 4. Creating clear and accurate API documentation for developers. 5. Writing engaging white papers on the technology behind our products. 6. Collaborating with engineering teams to understand technical details. 7. Ensuring accuracy through rigorous testing and validation. 8. Maintaining style guides and documentation standards. 9. Proactively identifying and addressing gaps in existing documentation. 10. Managing documentation updates and revisions. **Essential Expertise We're Looking For:** * A background in technical writing, journalism, or a related field. * Experience documenting hardware products. * Proficiency with documentation tools like MadCap Flare or similar. * A knack for translating technical jargon into plain English. * Strong communication and collaboration skills. * An intellectual curiosity for technology * A commitment to documentation accuracy and excellence. * Experience with version control systems (e.g., Git). * Knowledge of hardware testing and validation procedures. * A collaborative and inquisitive personality. **What Makes You a Perfect Fit?** You have a portfolio highlighting your knack for clear technical communication, proven expertise creating documentation for physical tech, possess a deep curiosity regarding new technologies, and you excel within collaborative team environments. **Compensation and Growth:** We offer competitive pay with excellent benefits including comprehensive healthcare, generous PTO, a 401(k) matching program, flexible work arrangements, professional development opportunities, stock options in a fast-growing company, team-building activities and social events, a modern office space in Durham, and a commitment to a supportive work environment. **Our Durham HQ Perks:** Our Durham office, located near the American Tobacco Campus, offers a collaborative work environment, flexible hours and remote work options, access to local eateries and cultural attractions, company-sponsored outings, and an environment that values work-life balance. We need a technically adept person to craft outstanding user documentation. If this describes you, apply now!Durham, NCOn-site / RemoteContractor / Part-time$60,000 - $80,000 per yearTechnical & Content Marketingabout 1 month ago