We're seeking a diligent and detail-oriented Technical Writer in the heart of New York City to bridge the gap between our complex engineering solutions and our diverse clientele. This hybrid role offers a unique opportunity to be at the forefront of innovation, collaborating with cross-functional teams to transform intricate technical specifications into easily digestible and user-friendly documentation. If you are a skilled communicator with a knack for demystifying complex concepts, this might be your ideal professional evolution.
As our Technical Writer, you will immerse yourself in our product development lifecycle, working closely with engineers, product managers, and customer support teams to deeply understand the features, functionalities, and underlying logic of our software and hardware offerings. Your primary responsibility will be to craft comprehensive and accurate documentation that empowers our users to effectively leverage our technologies, minimize support inquiries, and maximize their overall satisfaction. This encompasses creating user manuals, API documentation, troubleshooting guides, installation instructions, and knowledge base articles tailored to varying levels of technical expertise.
Key Responsibilities
- Developing and maintaining high-quality technical documentation, including user manuals, API references, and knowledge base articles.
- Collaborating with engineering and product teams to understand product functionality and translate complex information into clear and concise documentation.
- Conducting thorough research on product features, specifications, and intended audience to ensure accurate and effective documentation.
- Editing and proofreading documentation to ensure clarity, consistency, and grammatical accuracy.
- Implementing and adhering to documentation standards and best practices.
- Staying up-to-date with industry trends and technologies to continuously improve documentation quality and relevance.
- Creating diagrams, illustrations, and other visual aids to enhance understanding.
- Collecting and analyzing user feedback to identify areas for documentation improvement.
- Managing documentation version control and ensuring that all documentation is up-to-date.
- Contributing to the development of training materials for internal and external audiences.
Necessary Talents
- A background that displays a proficiency in technical writing, ideally within a software or hardware development environment.
- Exceptional written and verbal communication skills, with a demonstrated ability to explain complex concepts simply and clearly.
- A knack for attention to detail and commitment to accuracy.
- Experience working with documentation tools and content management systems.
- Familiarity with API documentation standards and best practices.
- The capacity to work independently and collaboratively in a dynamic, fast-paced setting.
- An aptitude for learning new technologies quickly.
- Knowledge of industry standard writing styles like Chicago Manual and AP Style
- Proficiency with documentation authoring software.
What Awaits You
- Competitive salary, commensurate with skill set and professional footprint.
- A complete benefits package, including health, dental, and vision insurance.
- Generous paid time off and sick leave accrual.
- 401(k) plan with employer matching contributions.
- Professional advancement potential within a fast-growing business.
- A collaborative and innovative professional atmosphere. Enjoy the fast paced, always something new, NY work environment from our hybrid role.