7 jobs found
- Our mission-driven organization seeks a diligent and versatile Content Architect to spearhead our efforts in distilling complex programmatic information into engaging and accessible resources for the New York City community. The ideal candidate merges technical prowess with a storyteller's flair, enabling us to extend our outreach and optimize understanding of the services we provide. This role blends content generation, management, and strategy, offering ample opportunities for innovation in a vital city. If you possess a blend of curiosity, attention to detail, and a sincere passion for simplifying the sophisticated, we encourage you to explore how you can serve a pivotal role with our team. **Crafting Informative Narratives** This central function entails taking complex concepts regarding program execution and translating these ideas into blog posts, online guides, and various resources digestible to our constituents. It's not simply about conveying the bare minimum facts but ensuring the context is properly tailored for maximum readability and user comprehension. Examples would include but not be limited to: 1. Concisely explain technical program methodologies through visually rich infographics. 2. Craft step-by-step guidebooks and resource documentation for user onboarding. 3. Work with multiple stakeholders and experts to identify crucial messaging opportunities and insights. **Information Architecture Leadership** You will influence how data is structured, categorized, and retrieved to maintain optimal functionality. This entails regular audits of documentation, implementing versioning best practices, and staying ahead of content drift to verify information remains factual, relevant, and valuable for years. * Overseeing all internal knowledge archives related to company processes. * Refining SEO optimization to make resources easily discovered within New York's diverse web sphere. * Designing taxonomy schemes and nomenclature guides tailored toward content consumers. **Essential Knowledge and Skillset** The applicant should offer practical expertise related to web development technologies, understanding information architecture practices, with a background in communications. * Background knowledge regarding HTML and CSS fundamentals preferred. * Proven capability in developing and administering document control methodologies. * Outstanding written communication skillset focused toward multiple target groups. * Prior hands-on involvement generating user resources and documentation. **Compensation and Benefits Profile** We offer a competitive compensation scheme aligned with non-profit organizational structures, highlighting our strong dedication to enabling growth via: * Competitive salary and health benefits packages with options focused on local New York healthcare groups. * Commitment toward career enrichment possibilities, with stipends allocated toward regional courses. * PTO includes flex-time and compassionate off-days. Join our fast-moving culture dedicated to delivering vital initiatives and impactful results in this one-of-a-kind cityscape. If these prospects appeal to you, we wish to hear your narrative!New York City, NYRemote, HybridContractor, Full-time$70,000 - $90,000 yearlyWeb Content, Technical7 days ago
- We're looking for a sharp, versatile technical writer to join our growing engineering team in the heart of New York City. You will be instrumental in crafting clear, concise, and accessible documentation for our cutting-edge financial technology platform. **Key Objectives:** * **Produce Comprehensive Documentation**: Develop and maintain in-depth technical documentation, including API guides, user manuals, troubleshooting guides, and release notes, tailored for diverse audiences ranging from seasoned developers to end-users. * **Collaborate with Cross-Functional Teams**: Work closely with product managers, software engineers, and quality assurance engineers to gather technical information and ensure documentation accuracy. * **Streamline Information Architecture**: Design and implement intuitive documentation structures and content organization that simplifies complex concepts. * **Enhance User Experience**: Conduct user research and gather feedback to identify opportunities for improving the effectiveness of technical documentation. * **Contribute to Knowledge Base**: Maintain a centralized repository of technical information, FAQs, and best practices that facilitates knowledge sharing across the organization. **Essential Professional Background:** * Proven expertise in technical writing, preferably within the fintech industry or related technical fields. * Solid understanding of software development lifecycles and software documentation methodologies. * Proficiency in utilizing documentation tools and technologies (e.g., Markdown, Sphinx, Confluence, Git). * Strong command of written and verbal communication, and ability to articulate complex concepts clearly and concisely. * Proven track record of managing multiple documentation projects and meeting tight deadlines in a fast-paced environment. * Keen attention to detail and meticulous approach to ensuring content quality and accuracy. **Desired Academic Qualifications:** * Bachelor's degree in Computer Science, Technical Communication, English, or a related field. **Perks & Benefits** * Competitive contractor rate, commensurate with experience. * Opportunity to work on exciting projects and contribute to innovative fintech solutions. * Collaborative work environment with a passionate and driven team. * Flexible work schedule to accommodate your needs. * Convenient on-site location in bustling Midtown Manhattan, close to major transportation hubs. If you're a detail-oriented, technically savvy writer who's passionate about simplifying complexity and making information accessible, we invite you to apply! Help us build a world-class documentation ecosystem that empowers our users to unlock the full potential of our platform.New York City, NYOn-siteContractor$60 - $80 per hourTechnical10 days ago
- We're seeking a diligent and detail-oriented Technical Writer in the heart of New York City to bridge the gap between our complex engineering solutions and our diverse clientele. This hybrid role offers a unique opportunity to be at the forefront of innovation, collaborating with cross-functional teams to transform intricate technical specifications into easily digestible and user-friendly documentation. If you are a skilled communicator with a knack for demystifying complex concepts, this might be your ideal professional evolution. As our Technical Writer, you will immerse yourself in our product development lifecycle, working closely with engineers, product managers, and customer support teams to deeply understand the features, functionalities, and underlying logic of our software and hardware offerings. Your primary responsibility will be to craft comprehensive and accurate documentation that empowers our users to effectively leverage our technologies, minimize support inquiries, and maximize their overall satisfaction. This encompasses creating user manuals, API documentation, troubleshooting guides, installation instructions, and knowledge base articles tailored to varying levels of technical expertise. **Key Responsibilities** * Developing and maintaining high-quality technical documentation, including user manuals, API references, and knowledge base articles. * Collaborating with engineering and product teams to understand product functionality and translate complex information into clear and concise documentation. * Conducting thorough research on product features, specifications, and intended audience to ensure accurate and effective documentation. * Editing and proofreading documentation to ensure clarity, consistency, and grammatical accuracy. * Implementing and adhering to documentation standards and best practices. * Staying up-to-date with industry trends and technologies to continuously improve documentation quality and relevance. * Creating diagrams, illustrations, and other visual aids to enhance understanding. * Collecting and analyzing user feedback to identify areas for documentation improvement. * Managing documentation version control and ensuring that all documentation is up-to-date. * Contributing to the development of training materials for internal and external audiences. **Necessary Talents** * A background that displays a proficiency in technical writing, ideally within a software or hardware development environment. * Exceptional written and verbal communication skills, with a demonstrated ability to explain complex concepts simply and clearly. * A knack for attention to detail and commitment to accuracy. * Experience working with documentation tools and content management systems. * Familiarity with API documentation standards and best practices. * The capacity to work independently and collaboratively in a dynamic, fast-paced setting. * An aptitude for learning new technologies quickly. * Knowledge of industry standard writing styles like Chicago Manual and AP Style * Proficiency with documentation authoring software. **What Awaits You** * Competitive salary, commensurate with skill set and professional footprint. * A complete benefits package, including health, dental, and vision insurance. * Generous paid time off and sick leave accrual. * 401(k) plan with employer matching contributions. * Professional advancement potential within a fast-growing business. * A collaborative and innovative professional atmosphere. Enjoy the fast paced, always something new, NY work environment from our hybrid role.New York City, NYHybridContractor$80,000 - $100,000 yearlyTechnical Writing & Editing19 days ago
- Our team at Innovative Systems Integration (ISI), a leader in providing cutting-edge solutions for data infrastructure and optimization, seeks a meticulous and insightful Technical Writer in the dynamic heart of New York City. If you possess a knack for demystifying intricate information and translating it into clear, concise documentation, we invite you to explore this career-defining opportunity. As our Technical Writer, you will work within a collaborative environment where your aptitude for creating user-friendly guides, API documents, and software manuals is not just appreciated, but essential to our operational excellence. We need someone who appreciates the energy and tempo of the NYC technical scene and can leverage this knowledge to inform and elevate their writing. **Responsibilities:** * Develop and maintain comprehensive technical documentation, including user manuals, API documentation, and software release notes. * Collaborate with developers, engineers, and product managers to gain in-depth knowledge of our software and hardware products. * Translate complex technical concepts into easily understandable content for a variety of audiences, including end-users, developers, and internal teams. * Manage the technical documentation lifecycle, from initial concept to final publication. * Ensure all documentation adheres to established style guides and quality standards. * Contribute to the ongoing improvement of our documentation processes and tools. * Manage documentation projects from inception to completion. * Work alongside the training department to supplement training modules with documentation. **Preferred Background:** * Demonstrated aptitude for grasping complicated software systems * Excellent writing abilities and attention to detail. Ability to take ownership and improve existing documentation. * Proven ability to work both independently and collaboratively in a fast-paced environment. Startup experience a definite plus. * Comfortable in a remote position with robust communication platforms. * A portfolio that displays the ability to learn complex concepts quickly and simplify them for consumption by both technical and non-technical readers. * Proficiency with technical writing software and tools, such as MadCap Flare, Adobe FrameMaker, or similar. **The Edge You'll Gain:** * Competitive total rewards aligned to NYC industry standards * Remote work arrangements to accommodate the ever-changing environment. * Comprehensive health, dental, and vision insurance. * Generous paid time off and holidays. Invest your time in rest and renewal. * Professional development opportunities and tuition reimbursement. * A collaborative and inclusive work environment that values diversity and innovation. * Access to cutting-edge tools and technologies to support your work. * A company culture that promotes work-life balance and employee well-being. ISI promotes and commits to equal employment opportunity and prohibits any discrimination against any employee or applicant on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by federal, state, or local laws.New York City, NYRemoteFull-time, Contractor$80,000 - $110,000 yearlyTechnical Documentation20 days ago
- Our team needs a detail-oriented technical communicator in the heart of New York City! As a technical writer on our team, you'll transform complex information into easily digestible content, focusing on user guides, API documentation, and developer tutorials. This role, with its remote-first flexibility, allows you to live and work where you feel most productive, embodying a true work-life balance in a dynamic landscape. Join our ranks as we enhance the clarity and usability of our technical offerings. **Primary Tasks & Responsibilities** * Develop comprehensive documentation: Produce API documentation, user manuals, and developer tutorials. Every piece should address real user scenarios. * Collaborate across teams: Work closely with software engineers, product managers, and support staff to understand technical details. * Refine existing content: Continuously review and improve the existing knowledge base for accuracy and usability. * Maintain document standards: Ensure all documents comply with established style guides and formatting standards. * Engage in usability testing: Facilitate usability testing sessions and apply the feedback to document improvements. **Skills We Prize** * Scholarly preparation in technical communication, English, or a related field. A robust learning foundation can substitute formal education. * A career path exhibiting at least 2 years of direct experience in technical writing, specifically around API documentation or software user guides. * Practical knowledge of document management systems and version control tools. We love specialists with experience using tools like Git or Confluence. * Exceptional prowess in writing and editorial processes, with a keen attention to detail. * An intellectual foundation built on technical competence. We need someone who's familiar with coding principles and API structures. **Cultural Resonance** At our firm, we champion innovation through a lens of inclusivity. Every squad member’s contribution echoes throughout the company, from refining strategies to amplifying our collective insights. We're building a collaborative and communicative environment where individuals are empowered and originality flourishes. **Elegible Compensation** * Remote work: Freedom to collaborate effectively, no matter where life takes you. * Premium Health: Coverage starts from your first day. * Continuous Development: Gain unlimited access to thousands of courses and educational materials that support your professional evolution. * Vigorous PTO: A generous PTO plan including holidays, personal time, and vacation, promoting relaxation, recuperation, and enrichment.New York City, NYRemoteFull-time, Part-time$60,000 - $80,000 per yearTechnical and Blog Writing22 days ago