Our established yet forward-thinking engineering team needs a meticulous and insightful freelance technical writer to enhance our knowledge base. We are searching for a specialist ready to tackle the critical documentation needed for our innovative platforms. You'll be responsible for delivering easy-to-understand guides, API documents, troubleshooting manuals, and platform deployment instructions to developers, system administrators, and end-users in Greensboro, NC.
Key Objectives:
- Construct and maintain clear, thorough technical documentation sets.
- Partner with engineering and product teams to capture crucial functionality updates and feature releases.
- Implement best practices in style, format, and governance for our documentation suite.
- Develop video tutorials, diagrams, and supplementary material as relevant.
- Continually improve our documentation by collecting and acting on user feedback.
Obligations of the Role:
- Transform complex details of platform operation into usable step-by-step guides.
- Edit current content for accuracy, consistency, and clarity.
- Guarantee adherence to style guidelines and branding guidelines.
- Contribute to continuous enhancements and innovative solutions in documentation strategy.
- Contemplate input from support engineers, customer experience experts, and product leadership in content development.
Essential Knowledge and Skills:
- Deep technical acumen, including but not limited to cloud services, APIs, cybersecurity, or database systems.
- Prior expertise building and maintaining developer-oriented documentation or content in SaaS or PaaS organizations.
- Outstanding communication capacity and passion for translating technical insights to broad audiences.
- Familiarity with common developer workflows and methodologies in software production cycles.
- Proficiency with software documentation resources, including content management systems, Git workflows, Markdown, Swagger, and relevant technologies.
Attributes We Appreciate:
- Deep comprehension of enterprise-level application architecture and workflow dynamics.
- A background in building thorough knowledge-base repositories across technical product portfolios.
- An innate desire to find, understand, and tackle challenging obstacles while delivering inventive results.
- Experience in working within an agile setting, partnering with engineers, product experts, and customer support teams.
Compensations & Fringe Benefits:
- Flexibility and freedom in arranging your working schedules.
- Competitive earnings for technical content contributors.
- Possible opportunity to contribute to highly visible projects and gain exposure to new platforms and technologies.
- Direct relationship and coordination with technical product specialists and leadership.