1 job found
- Our established yet forward-thinking engineering team needs a meticulous and insightful freelance technical writer to enhance our knowledge base. We are searching for a specialist ready to tackle the critical documentation needed for our innovative platforms. You'll be responsible for delivering easy-to-understand guides, API documents, troubleshooting manuals, and platform deployment instructions to developers, system administrators, and end-users in Greensboro, NC. **Key Objectives:** * Construct and maintain clear, thorough technical documentation sets. * Partner with engineering and product teams to capture crucial functionality updates and feature releases. * Implement best practices in style, format, and governance for our documentation suite. * Develop video tutorials, diagrams, and supplementary material as relevant. * Continually improve our documentation by collecting and acting on user feedback. **Obligations of the Role:** * Transform complex details of platform operation into usable step-by-step guides. * Edit current content for accuracy, consistency, and clarity. * Guarantee adherence to style guidelines and branding guidelines. * Contribute to continuous enhancements and innovative solutions in documentation strategy. * Contemplate input from support engineers, customer experience experts, and product leadership in content development. **Essential Knowledge and Skills:** * Deep technical acumen, including but not limited to cloud services, APIs, cybersecurity, or database systems. * Prior expertise building and maintaining developer-oriented documentation or content in SaaS or PaaS organizations. * Outstanding communication capacity and passion for translating technical insights to broad audiences. * Familiarity with common developer workflows and methodologies in software production cycles. * Proficiency with software documentation resources, including content management systems, Git workflows, Markdown, Swagger, and relevant technologies. **Attributes We Appreciate:** * Deep comprehension of enterprise-level application architecture and workflow dynamics. * A background in building thorough knowledge-base repositories across technical product portfolios. * An innate desire to find, understand, and tackle challenging obstacles while delivering inventive results. * Experience in working within an agile setting, partnering with engineers, product experts, and customer support teams. **Compensations & Fringe Benefits:** * Flexibility and freedom in arranging your working schedules. * Competitive earnings for technical content contributors. * Possible opportunity to contribute to highly visible projects and gain exposure to new platforms and technologies. * Direct relationship and coordination with technical product specialists and leadership.Greensboro, NCOn-siteFreelance, Contractor$30 - $50 per hourTechnical Writing4 days ago