A cutting-edge, hybrid-work software development firm in Fort Worth needs a Technical Writer who can translate highly complex system operations and software functionality into crystal-clear user documentation. This isn't your typical "update the manual" role; we're looking for someone to craft documentation that anticipates user needs and actively minimizes support tickets.
Your Core Contributions
- Clarity Architect: Transform intricate code and software architecture into easily digestible, end-user guides, API documentation, and troubleshooting resources.
- Workflow Cartographer: Map out typical user workflows within our software suite, then create corresponding training materials that accelerate user onboarding and boost proficiency.
- Content Navigator: Develop a user-friendly content library, complete with advanced search functionalities, that will facilitate knowledge discovery.
- Version Vanguard: Diligently update documentation with each new software release, guaranteeing that all information remains timely and precise.
- Data-Driven Documenter: Monitor support tickets and user feedback, identifying knowledge gaps and producing content that addresses prevalent concerns.
Background That Matters
- A bachelor’s-level grounding in a tech-adjacent field, such as computer science or engineering, matched with phenomenal communication proficiencies.
- Demonstrable history in composing technical documentation for software applications (a compelling portfolio is crucial).
- Expert knowledge of document design methodologies and proficiency with software tools for tech writing (e.g., MadCap Flare, DITA).
- An innate knack for decoding abstract technical data and re-framing it for consumption by non-technical audiences.
- Experience working in an Agile environment and the ability to adapt rapidly to altering specifications and deadlines.
- Ability to thrive independently while contributing effectively as part of a close-knit, high-performing tech team.
Perks of the Position
We know work-life balance is not just a buzz phrase; we value it. Enjoy a competitive salary paired with a comprehensive benefits package, plus generous PTO and ample opportunities for professional development. Enjoy the flexibility of our hybrid working environment and the support needed to elevate your technical communication craft.
Your Growth Trajectory
With our accelerated growth path and commitment to recognizing technical communication talent, expect to quickly develop the tools and access to expertise required to evolve into a Senior Technical Writer. We will mentor your efforts toward technical project ownership, potential people management pathways, and involvement in enterprise-level product lifecycle phases. We’re investing in you to deliver the content leadership our scaling efforts require.