Our growing technical documentation team seeks a diligent and detail-oriented technical writer. Our Phoenix-based cybersecurity firm needs someone who can translate highly technical concepts into clear, concise, and user-friendly documentation. Think "complex code, simple instructions." As a Technical Writer in Chandler, AZ, you'll collaborate closely with our software engineers, product managers, and customer support teams to ensure that our users have access to accurate and up-to-date information. We offer both hybrid and fully on-site roles for this position.
Your Responsibilities Include:
- Authoring, editing, and maintaining a variety of technical documents, including user manuals, API documentation, release notes, knowledge base articles, and troubleshooting guides.
- Collaborating with subject matter experts (SMEs) to gather information and validate technical accuracy.
- Working directly with the product development team to deeply understand our software and service functionality.
- Participating in peer reviews to ensure documentation meets quality standards.
- Continuously improving documentation based on user feedback and analytics.
- Working with internal style guides and ensuring consistent documentation practices.
- Contributing to overall documentation strategy and planning.
- Designing and implementing documentation templates, ensuring a common framework.
- Identifying areas to add useful content to the documentation, working to address gaps in service resources.
- Contributing to improvements to processes to more smoothly provide documentation for end users.
What You Bring to the Table:
- A solid understanding of software development lifecycle and technical concepts.
- Demonstrated ability to write clearly and concisely for a technical audience.
- Familiarity with documentation tools and technologies (e.g., Markdown, Git, Confluence).
- Capability with content management systems (CMS) for publishing and maintaining documentation.
- Hands-on expertise creating and maintaining API documentation.
- Background in cybersecurity technologies (preferred).
- The type of personality where no project is "too complex".
- Ability to manage multiple projects simultaneously and meet deadlines.
Perks of Working with Us:
- Competitive salary and benefits package that aligns with your skills.
- Comprehensive health insurance, including medical, dental, and vision coverage. Benefits kick in 30 days after employment!
- Generous paid time off (PTO) and paid holidays to recharge and enjoy life.
- Professional development opportunities to enhance your skills and grow your career. We pride ourselves on cultivating staff who learn new things daily.
- Flexible work arrangements, including remote and hybrid options where available. This means that sometimes you may need to work on-site with our team and sometimes work from the comforts of your home!
- A collaborative and supportive work environment where your contributions are valued.
- Opportunity to make a real impact on our customers' success.
- On-site perks including free snacks and drinks, employee lunch monthly.
- Team-building activities and social events that make you actually like your colleagues.
We are eager to welcome a new Technical Writer to our Chandler, AZ team, be it an on-site or hybrid arrangement. If you have the skillset to excel in translating the complicated to the understood, you are strongly encouraged to apply!