1 job found
- Our growing technical documentation team seeks a diligent and detail-oriented technical writer. Our Phoenix-based cybersecurity firm needs someone who can translate highly technical concepts into clear, concise, and user-friendly documentation. Think "complex code, simple instructions." As a Technical Writer in Chandler, AZ, you'll collaborate closely with our software engineers, product managers, and customer support teams to ensure that our users have access to accurate and up-to-date information. We offer both hybrid and fully on-site roles for this position. **Your Responsibilities Include:** * Authoring, editing, and maintaining a variety of technical documents, including user manuals, API documentation, release notes, knowledge base articles, and troubleshooting guides. * Collaborating with subject matter experts (SMEs) to gather information and validate technical accuracy. * Working directly with the product development team to deeply understand our software and service functionality. * Participating in peer reviews to ensure documentation meets quality standards. * Continuously improving documentation based on user feedback and analytics. * Working with internal style guides and ensuring consistent documentation practices. * Contributing to overall documentation strategy and planning. * Designing and implementing documentation templates, ensuring a common framework. * Identifying areas to add useful content to the documentation, working to address gaps in service resources. * Contributing to improvements to processes to more smoothly provide documentation for end users. **What You Bring to the Table:** * A solid understanding of software development lifecycle and technical concepts. * Demonstrated ability to write clearly and concisely for a technical audience. * Familiarity with documentation tools and technologies (e.g., Markdown, Git, Confluence). * Capability with content management systems (CMS) for publishing and maintaining documentation. * Hands-on expertise creating and maintaining API documentation. * Background in cybersecurity technologies (preferred). * The type of personality where no project is "too complex". * Ability to manage multiple projects simultaneously and meet deadlines. **Perks of Working with Us:** * Competitive salary and benefits package that aligns with your skills. * Comprehensive health insurance, including medical, dental, and vision coverage. Benefits kick in 30 days after employment! * Generous paid time off (PTO) and paid holidays to recharge and enjoy life. * Professional development opportunities to enhance your skills and grow your career. We pride ourselves on cultivating staff who learn new things daily. * Flexible work arrangements, including remote and hybrid options where available. This means that sometimes you may need to work on-site with our team and sometimes work from the comforts of your home! * A collaborative and supportive work environment where your contributions are valued. * Opportunity to make a real impact on our customers' success. * On-site perks including free snacks and drinks, employee lunch monthly. * Team-building activities and social events that make you actually like your colleagues. We are eager to welcome a new Technical Writer to our Chandler, AZ team, be it an on-site or hybrid arrangement. If you have the skillset to excel in translating the complicated to the understood, you are strongly encouraged to apply!Chandler, AZOn-site or HybridContractor or Part-time$50,000 - $70,000 per yearTechnical & Web Content29 days ago