As our Technical Documentation Specialist in Jersey City, you'll be the linchpin in transforming intricate technical specifications into easily digestible user manuals and API documentation. Think of it as crafting clarity amidst complexity—bridging the gap between our software developers and end-users, helping them harness the full power of our solutions.
The Core Task: Demystifying Technology
- Collaborate closely with software engineers and product managers to deeply understand our product’s architecture.
- Author and maintain detailed API documentation that empowers developers integrating our platform.
- Create user manuals and help guides designed for a broad audience, from tech-savvy pros to those less experienced.
- Design and manage an online help center ensuring resources are always up-to-date and easily searchable.
- Edit and proofread documentation to ensure accuracy, clarity, and adherence to style guidelines.
- Produce video tutorials and other multimedia to enhance user learning and engagement.
- Track documentation usage and user feedback to iterate and improve our technical resources.
- Contribute to the development of standardized documentation processes and templates.
- Oversee translations of documentation into multiple languages for our global customer base.
- Participate in testing software to identify usability issues and ensure the accuracy of documentation.
Profile Essentials
- A portfolio demonstrating technical acumen, clear writing style, and expertise in document design.
- Deep familiarity with software development lifecycle, including Agile methodologies.
- Fluency with documentation tools like Sphinx, Confluence, and Git.
- Hands-on experience creating multimedia learning aids, including video tutorials.
- Strong project management skills, ensuring documentation projects meet deadlines and quality benchmarks.
- Keen eye for detail, ensuring documents are free of errors and ambiguities.
- Ability to interpret complex technical concepts and translate them into layman’s terms.
- Familiarity with SEO best practices as related to technical documentation.
- Experience working with diverse, cross-functional teams.
- Knowledge of localization processes and multilingual documentation standards.
Perks & Pluses
- Competitive compensation aligned with experience and skill.
- Robust healthcare plan covering medical, dental, and vision needs.
- Generous paid time off, allowing for ample personal time and rejuvenation.
- Retirement savings plan with company match, helping you secure your future.
- Professional development opportunities, including training courses and conferences.
- Dynamic office in Jersey City with convenient transport access.
- Flexible working arrangements, including remote and hybrid options.
- Vibrant company culture with team-building activities and social events.
- Employee assistance program offering a range of support services.
- Opportunities to contribute to open-source projects related to our technology.