Seeking a seasoned technical writer in Boston to bridge the gap between complex technology and user understanding. As our Technical Content Specialist, you will transform intricate software functionalities into accessible, user-friendly documentation, API references, and engaging tutorials.
Your Core Responsibilities:
- Craft clear, concise documentation: Translate sophisticated software features into easy-to-understand user manuals, guides, and release notes.
- Develop API documentation: Create detailed API documentation, SDK guides, and code samples to empower developers. This includes explaining authentication, methods, parameters, and error handling.
- Produce tutorials: Develop engaging tutorials that guide users through common tasks and complex workflows using our software products.
- Collaborate with engineers: Work closely with software developers, product managers, and QA engineers to gather information and ensure accuracy.
- Maintain documentation: Keep existing documentation updated and accurate by incorporating updates, addressing user feedback, and revising content as needed.
- Optimize content: Employ SEO best practices to enhance the visibility and searchability of our technical documentation.
- Conduct user research: Analyze user feedback and usage data to pinpoint areas for improvement and create documentation that meets their needs.
- Contribute to style guides: Assist in refining and enforcing our technical writing style guide to maintain consistency and quality across all documentation.
- Participate in content planning: Collaborate with stakeholders to plan and prioritize documentation projects based on product roadmaps and user requirements.
What You'll Bring to the Table:
- Background in computer science, engineering, or a related technical field.
- Practical mastery of technical writing, with a portfolio displaying your expertise in documenting software, APIs, or hardware.
- Proficiency with documentation tools such as Sphinx, Doxygen, or similar.
- Capacity to decipher and describe intricate technical concepts accurately.
- Understanding of Markdown, reStructuredText, or similar markup languages.
- Skill in producing diagrams, charts, and other visuals to enhance documentation.
- Strong analytical skills to dissect user feedback and data, enhancing content relevance.
- Detail-oriented to ensure impeccable documentation.
- Effective communicator, bridging developers and end users seamlessly.
The Perks:
- Hybrid working model: Option for remote days each week
- Health benefits: Coverage for dental, health, and vision
- Professional growth: Sponsorships for professional workshops
- Personal development: Courses for improving well-being
- Team building: Regular team lunches at local spots, plus social events after work
- Conveniently located: Right next to South Station in Downtown Boston, close to major highways
Our Culture:
Located in the heart of Boston, our engineering group fosters collaboration, innovation, and a commitment to user satisfaction. We recognize the pivotal role that documentation plays in enabling our users, and we prioritize technical writing in our product development efforts. Joining our ranks will grant you abundant opportunities for professional development, exposure to cutting-edge technology, and participation in an upbeat team environment.