We are scaling our technical documentation and seek a savvy, communicative technical writer to join our Sacramento-based engineering team (with flexible remote options). You will translate complex systems into plain-English documentation for end-users, developers, and internal teams. You should enjoy diving deep into intricate software platforms and explaining the ins and outs in a clear, concise manner. If you’re ready to take ownership of product documentation, API guides, and knowledge base articles, we encourage you to apply!
What You'll Be Doing:
- Author and maintain product manuals, user guides, installation instructions, and API documentation. Become the expert!
- Collaborate directly with product managers, software engineers, and support staff to grasp technical subject matter and product functionality.
- Edit and proofread technical content crafted by others, ensuring consistency and adhering to brand guidelines.
- Incorporate user feedback and testing results to continuously enhance documentation accuracy and utility.
- Publish and maintain up-to-date documentation across various platforms, including our knowledge base, website, and in-product help centers.
- Develop interactive tutorials and training materials to improve user onboarding and product adoption.
- Create diagrams, flowcharts, and illustrations to enhance visual understanding of complex technical concepts.
Your Expertise Includes:
- A background rooted in technical writing, combined with demonstrated aptitude in computer science, engineering, or a similar tech-centric field.
- Experience generating documentation for software platforms, APIs, and hardware products. Experience authoring API documentation using tools like Swagger or Postman is a huge plus.
- Mastery of technical writing methodologies and best practices, including information architecture and content organization.
- An innate skill for conveying highly technical concepts in a manner readily accessible to diverse audiences, ranging from engineers to end-users.
- Proven track record of efficiently managing multiple projects simultaneously, meeting stringent deadlines, and proactively communicating progress.
- Familiarity with content management systems, version control, and collaboration tools (e.g., Git, Confluence, SharePoint).
- Portfolio showing exceptional documentation samples.
The Perks of Joining Us:
- Competitive salary package that rewards exceptional contributions.
- Comprehensive health benefits encompassing medical, dental, and vision coverage.
- Generous paid time off to promote a healthy work-life harmony.
- Options for both on-site work in Sacramento, CA, along with flexible remote work alternatives.
- Matching 401(k) plan to secure your financial future.
- Opportunities for constant professional enrichment, skills enhancement, and career advancement.
- Engaging workplace environment with a collaborative and supportive team culture.