We're looking for a sharp, versatile technical writer to join our growing engineering team in the heart of New York City. You will be instrumental in crafting clear, concise, and accessible documentation for our cutting-edge financial technology platform.
Key Objectives:
- Produce Comprehensive Documentation: Develop and maintain in-depth technical documentation, including API guides, user manuals, troubleshooting guides, and release notes, tailored for diverse audiences ranging from seasoned developers to end-users.
- Collaborate with Cross-Functional Teams: Work closely with product managers, software engineers, and quality assurance engineers to gather technical information and ensure documentation accuracy.
- Streamline Information Architecture: Design and implement intuitive documentation structures and content organization that simplifies complex concepts.
- Enhance User Experience: Conduct user research and gather feedback to identify opportunities for improving the effectiveness of technical documentation.
- Contribute to Knowledge Base: Maintain a centralized repository of technical information, FAQs, and best practices that facilitates knowledge sharing across the organization.
Essential Professional Background:
- Proven expertise in technical writing, preferably within the fintech industry or related technical fields.
- Solid understanding of software development lifecycles and software documentation methodologies.
- Proficiency in utilizing documentation tools and technologies (e.g., Markdown, Sphinx, Confluence, Git).
- Strong command of written and verbal communication, and ability to articulate complex concepts clearly and concisely.
- Proven track record of managing multiple documentation projects and meeting tight deadlines in a fast-paced environment.
- Keen attention to detail and meticulous approach to ensuring content quality and accuracy.
Desired Academic Qualifications:
- Bachelor's degree in Computer Science, Technical Communication, English, or a related field.
Perks & Benefits
- Competitive contractor rate, commensurate with experience.
- Opportunity to work on exciting projects and contribute to innovative fintech solutions.
- Collaborative work environment with a passionate and driven team.
- Flexible work schedule to accommodate your needs.
- Convenient on-site location in bustling Midtown Manhattan, close to major transportation hubs.
If you're a detail-oriented, technically savvy writer who's passionate about simplifying complexity and making information accessible, we invite you to apply! Help us build a world-class documentation ecosystem that empowers our users to unlock the full potential of our platform.