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- We're a SaaS company focused on revolutionizing the way businesses manage their marketing campaigns. Our user base is rapidly expanding, and we need a skilled technical writer in Tampa, FL, who can transform complex technical jargon into easily understandable guides and documentation. If you thrive in a fast-paced, innovative environment and have a knack for simplifying intricate concepts, this remote contractor role might be your perfect fit. **The Technical Writing Challenge** As our remote technical writer, your main challenge will involve creating clear and concise documentation for our software platform. This includes user manuals, API documentation, tutorials, and troubleshooting guides. Your work will directly impact user satisfaction and reduce the support burden on our customer service teams. You’ll be embedded within the product team, gaining firsthand insight into new features and updates. **What You'll Be Tackling:** * Crafting detailed user manuals and tutorials for both novice and advanced users. * Developing and maintaining API documentation for developers integrating with our platform. * Creating comprehensive troubleshooting guides and FAQs to address common user issues. * Collaborating with engineers and product managers to ensure accurate and up-to-date documentation. * Regularly updating existing documentation to reflect new features and bug fixes. * Optimizing documentation for search engines to improve discoverability. * Designing visual aids, such as diagrams and flowcharts, to enhance understanding. * Maintaining a consistent style and voice across all documentation. * Participating in product testing to identify areas needing clarification in the documentation. **Expertise We Value:** * A proven history in technical writing or a similar role, showcasing a deep comprehension of software documentation principles. * Strong proficiency in content management systems (CMS) and documentation tools (e.g., Confluence, Git). * An academic background, in computer science, engineering, or a related field, demonstrates your grasp of technical subjects. * A passion for technology and a commitment to continuous learning. * Exceptional communication and collaboration capabilities. * A dedication to delivering high-quality work, with careful attention to detail. **Perks of Joining Our Team:** * Competitive compensation package that rewards your expertise and contributions. * Opportunity to work remotely, providing flexibility and work-life balance. * Exposure to cutting-edge technologies and innovative projects. * Collaborative and supportive team environment that fosters professional growth. * Chance to make a significant impact on a rapidly growing company. * Access to professional development resources to enhance your skills. * Flexible work schedule, allowing you to manage your time effectively. * Regular team meetings and social events to build camaraderie. * Open communication channels to ensure your voice is heard. We’re keen on finding someone who isn’t just a writer, but also a proactive problem-solver and a critical thinker. If you are an avid learner with a flair for translating complexities, we invite you to introduce yourself. Help us transform the future of SaaS marketing!Tampa, FLRemoteContractor & Freelance$60,000 - $80,000 per yearTechnical & Web Content7 days ago