Our mission-driven organization in Santa Ana needs a meticulous and proactive technical writer to produce top-tier, precise documentation for our expanding software solutions. This is not just about crafting manuals; it’s about ensuring that complex technical details become clear and accessible for users of all skill levels. You’ll work closely with our software development and product teams, translating intricate code and features into easily understandable guides, FAQs, and tutorials. The ideal candidate possesses a strong grasp of software development methodologies, a knack for clear, concise communication, and a dedication to creating user-centric documentation that empowers our customer base. You’re not just documenting software; you’re making technology accessible and contributing to our users’ success.
Your Role
- Craft and update user manuals, developer guides, and API documentation.
- Collaborate closely with software engineers and product managers to understand software functionality and create comprehensive documentation.
- Employ various media, including video tutorials, graphics, and animations, to enhance user understanding.
- Maintain and improve existing documentation, ensuring accuracy and relevance.
- Participate in the planning and design of user assistance strategies.
- Manage the documentation repository, guaranteeing proper version control and access.
- Analyze user feedback to improve documentation effectiveness.
- Adhere to established writing styles and documentation standards.
- Assist in the creation of internal knowledge-base articles.
- Organize and deliver documentation-related training sessions for both internal teams and external users.
Essentials
- Demonstrated field experience in technical writing, specifically within a software development environment.
- Proficiency in technical writing tools, such as MadCap Flare, Confluence, or similar platforms.
- A proven grasp of software development processes, including Agile and Waterfall methodologies.
- Superb written and verbal communication abilities.
- Detailed understanding of information architecture and user experience principles.
- Competence in crafting a variety of documentation types (user guides, API documents, etc.).
- Familiarity with source control systems such as Git.
- Capability to comprehend intricate technical concepts and articulate them in clear, straightforward language.
- Capacity to manage numerous projects and meet deadlines effectively.
- Commitment to ensuring the quality, accuracy, and completeness of documentation.
Goodies & Perks
- Competitive salary aligning with industry standards and professional experience.
- Comprehensive health, dental, and vision insurance plans.
- Generous paid time off policy, supporting a healthy work-life balance.
- Flexible work arrangements, blending remote and on-site options.
- Professional development opportunities, including courses, conferences, and certifications.
- Employee assistance program, providing support for personal and work-related challenges.
- Retirement savings plan with company match to secure your future.
- Stock options for eligible employees, ensuring you benefit from our collective success.
- Employee wellness programs that promote physical and mental health.
- A collaborative and inclusive workplace that embraces diverse perspectives and experiences.