Our rapidly expanding team in Dallas needs a meticulous and innovative Technical Content Specialist to bridge the gap between complex technical concepts and easily understandable documentation. We’re not just looking for someone who can write; we need a translator, a distiller of information, someone who can turn the intricate workings of our software into clear, concise guides and tutorials. This role offers the opportunity to shape how our users interact with our technology, ensuring a seamless and positive experience. You’ll collaborate with developers, product managers, and support staff to gather information, test documentation, and implement improvements based on user feedback.
Core Functions
- Craft and maintain comprehensive technical documentation, including user manuals, API guides, release notes, and troubleshooting articles.
- Collaborate with software engineers and product managers to understand new features and functionalities.
- Organize and synthesize intricate information to produce consumable training materials for end-users and internal stakeholders.
- Develop and conduct peer reviews to guarantee the precision, coherency, and technical soundness of all content.
- Employ screenshots, diagrams, and visual aids to enhance comprehension.
- Manage documentation revisions and guarantee version control.
- Champion and advocate for adherence to document standards and overall best practice.
Skillset & Credentials
- A bachelor's degree in a field showcasing your intellectual development such as Technical Communication, Computer Science, English, or a closely linked discipline.
- Proven practical knowledge in technical writing, preferably within a software development environment.
- Profound expertise in technical documentation tools and software (e.g., Confluence, Markdown, Git, Sphinx).
- Uncommon aptitude for synthesizing and conveying complex technical information to a variety of audiences.
- A firm grasp of programming languages, software development lifecycles, and agile development methodologies.
- Exceptional verbal and written communication prowess.
- Ability to thrive within a fast-paced, multifaceted team atmosphere.
Company Culture & Advantages
We prize transparency, open communication, and innovative thinking. You’ll become a part of a team committed to continuous learning and development, set against the backdrop of a rapidly-growing and ambitious organization.
- Comprehensive healthcare plan (medical, dental, vision).
- Generous paid time off, including holidays, vacation, and sick days.
- Competitive salary commensurate with experience and qualifications.
- 401(k) with employer matching program to bolster your future.
- Flexible remote work options to strike the balance that's right for you.
- Regular team-building activities and social events.
- Professional development opportunities and tuition reimbursement.
Professional Trajectory
This position is tailor-made for an individual hungry for professional enhancement, opening gateways for career growth within our organization. As our Technical Content Specialist, your role is pivotal in establishing a comprehensive and first-rate set of resources for our users. You'll have significant influence on how our products are understood and adopted, further enhancing our company’s market leadership. This role is perfect for a meticulous individual seeking to contribute to the technological excellence of a world-class organization headquartered in Dallas.