We are expanding our technical documentation team and are seeking a dedicated Technical Writer to join our fully remote operations based in Laredo, TX. In this role, you will transform complex technical data and processes into clear, concise, and easily digestible content for our diverse user base. You’ll collaborate closely with software engineers, product managers, and support teams to deeply understand the technologies we’re developing and ensure the user-facing documentation accurately reflects the latest features and enhancements.
Key Responsibilities:
- Create comprehensive technical documentation, including user manuals, API guides, installation instructions, and troubleshooting articles.
- Conduct in-depth research on software functionalities, system designs, and technical specifications.
- Participate in sprint planning meetings to stay informed about upcoming software releases and modifications.
- Develop and maintain a structured documentation library that aligns with company style guides and industry best practices.
- Collaborate with cross-functional teams to review and refine documentation drafts, ensuring accuracy and completeness.
- Proactively identify gaps in existing documentation and develop solutions to improve user comprehension.
- Incorporate feedback from users and internal stakeholders to continuously enhance documentation quality and relevance.
- Manage documentation versions and revisions using version control systems.
- Utilize various multimedia tools to integrate visual aids, such as diagrams, screenshots, and videos, into documentation.
- Offer occasional training and support to internal teams on new features or changes in documentation practices.
Essential Skills and Qualifications:
- A strong track record of creating impactful technical documentation.
- Proficiency in documenting REST APIs, SDKs, and related development resources.
- Experience with agile development methodologies.
- Ability to work effectively in a remote, collaborative environment.
- Excellent communication, interpersonal, and presentation skills.
- Solid understanding of information architecture principles and documentation workflows.
- Background in computer science, engineering, or related technical field preferred.
- Working knowledge of version control systems such as Git.
- Comfortable using documentation tools like Confluence, JIRA, and Markdown editors.
The Perks:
- Competitive compensation packages based on your skills and experience.
- Comprehensive healthcare benefits, including medical, dental, and vision coverage.
- Flexible work arrangements, designed to help you maintain a healthy work-life harmony.
- Generous paid time off and paid holidays.
- Opportunities for career growth and professional development.
- Company-sponsored training and certification programs to build up skills and expertise.
- A supportive and inclusive remote work environment, characterized by team spirit and ongoing collaboration.
- Regular virtual social events and team-building exercises to stay connected and build relationships.
- Equipment and software stipends to ensure a high-quality work from home experience.
This freelance, remote opportunity allows you to showcase your talent while working on interesting projects for our evolving technological business.