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- Gilbert, Arizona is rapidly becoming a tech hub, and we're riding that wave! Our organization is seeking a talented and versatile Technical Content Specialist to bridge the gap between our complex software and our user base. If you thrive on demystifying intricate systems and crafting clear, concise documentation, this opportunity is tailor-made for you. **The Challenge Ahead** As our Technical Content Specialist, you'll dive headfirst into the world of our groundbreaking platform. Your mission: to transform complex code and technical jargon into user-friendly guides, tutorials, and FAQs. You will partner with product managers, engineers, and support staff to grasp the nuances of new features and translate them into comprehensive content that empowers our customers. **Responsibilities Include** * Create and maintain comprehensive user manuals, API documentation, and troubleshooting guides. * Develop engaging tutorial videos and interactive learning modules. * Collaborate with engineering teams to understand new features and updates. * Revise existing content for clarity, accuracy, and search engine optimization. * Track content performance and identify areas for improvement. * Stay abreast of industry best practices in technical communication and instructional design. * Participate in usability testing to ensure content effectiveness. * Champion a consistent voice and style across all technical content. **What Makes You an Ideal Candidate?** * A learning foundation in English, journalism, communications, or a technical field. * Proven professional journey in technical writing or content creation (3+ years). * Proficiency with documentation tools like MadCap Flare, DITA, or similar. * Experience working in an Agile development environment. * Strong understanding of information architecture and content strategy. * Exceptional communication and interpersonal skills. * Ability to grasp complex technical concepts quickly. * Familiarity with software development lifecycles. * A portfolio that shows expertise. **Perks & Privileges** We foster a collaborative and supportive environment where your ideas matter. You will have the opportunity to make a real impact on our customers' experience while developing your skills and advancing your career. We offer: * Competitive salary and benefits package including medical, dental, and vision insurance. * Generous paid time off and holidays. * Professional development opportunities. * Flexible work arrangements, including remote work options. * Stock options in a rapidly growing company. * A modern, collaborative workspace in Gilbert's vibrant SanTan Village area. * Company-sponsored social events and team-building activities. * Opportunity to work with cutting-edge technology. We need someone who's not just a great writer, but also a true problem-solver, eager to roll up their sleeves and make our tech understandable for everyone.Gilbert, AZOn-site / RemoteFull-Time$70,000 - $90,000 per yearTechnical Content28 days ago