2 jobs found
- Our fast-growing engineering team needs a versatile technical documentation specialist. We're a SaaS company at the intersection of IoT and renewable energy, serving enterprise clients who rely on clear, accurate documentation to integrate our platform. As our initial technical communicator, you'll own the strategy and creation of user guides, API references, troubleshooting materials, and more. Think "engineer empathy" – translating complex technical concepts into accessible content for a range of users. **Responsibilities that Empower:** * Architect a comprehensive technical documentation strategy aligning with product roadmap and user feedback. * Author clear, concise documentation for APIs, SDKs, and other developer resources. Consider voice of customer and overall end-user needs. * Create engaging tutorials and guides to assist users in onboarding and utilizing our platform efficiently. * Maintain and update existing documentation to reflect new product features and improvements. * Collaborate with engineering, product management, and support teams to ensure content accuracy and completeness. * Conduct usability testing to validate documentation effectiveness. * Manage the documentation repository and implement a version control system. * Contribute to knowledge base articles and FAQs to address common user queries. * Explore and implement modern documentation tools and platforms. * Implement SEO optimization strategies in help content so it's easily findable. **Capabilities We Value:** * A track record of excelling in a technical communication environment. * Demonstrated aptitude in the landscape of SaaS and/or IoT arenas. * Familiarity with documentation authoring tools (e.g., Sphinx, DITA, Markdown). * Expertise in source control systems (e.g., Git). * Outstanding written and verbal communication skills. * A knack for explaining complex topics in simple, engaging language. * Proven ability to work independently and manage multiple priorities. * A Bachelor's degree in Technical Communication, English, Computer Science, or a related field is beneficial. Other academic pursuits will also be considered. * Capacity to quickly understand intricate technical environments. **Benefits Designed for You:** * Competitive compensation package, benchmarked in line with talent of your caliber and the current marketplace. We have salary bands and know where you need to land! * Comprehensive health, dental, and vision insurance. * Generous paid time off and flexible work arrangements. * Professional development budget to enhance your skills and knowledge. * Stock options in a rapidly growing company. * A collaborative, supportive work environment in the energetic community of Gilbert. * Opportunities for career advancement as we expand our documentation team. **Crafting Tomorrow's Communication:** We're not just building a company; we're shaping the future of sustainable energy. Join our mission in Gilbert, Arizona. As our Technical Documentation Specialist, you will play a vital role in helping our users harness the power of our platform.Gilbert, AZOn-siteFull-time$75,000 - $95,000 per yearTechnical Writing15 days ago
- Gilbert, Arizona is rapidly becoming a tech hub, and we're riding that wave! Our organization is seeking a talented and versatile Technical Content Specialist to bridge the gap between our complex software and our user base. If you thrive on demystifying intricate systems and crafting clear, concise documentation, this opportunity is tailor-made for you. **The Challenge Ahead** As our Technical Content Specialist, you'll dive headfirst into the world of our groundbreaking platform. Your mission: to transform complex code and technical jargon into user-friendly guides, tutorials, and FAQs. You will partner with product managers, engineers, and support staff to grasp the nuances of new features and translate them into comprehensive content that empowers our customers. **Responsibilities Include** * Create and maintain comprehensive user manuals, API documentation, and troubleshooting guides. * Develop engaging tutorial videos and interactive learning modules. * Collaborate with engineering teams to understand new features and updates. * Revise existing content for clarity, accuracy, and search engine optimization. * Track content performance and identify areas for improvement. * Stay abreast of industry best practices in technical communication and instructional design. * Participate in usability testing to ensure content effectiveness. * Champion a consistent voice and style across all technical content. **What Makes You an Ideal Candidate?** * A learning foundation in English, journalism, communications, or a technical field. * Proven professional journey in technical writing or content creation (3+ years). * Proficiency with documentation tools like MadCap Flare, DITA, or similar. * Experience working in an Agile development environment. * Strong understanding of information architecture and content strategy. * Exceptional communication and interpersonal skills. * Ability to grasp complex technical concepts quickly. * Familiarity with software development lifecycles. * A portfolio that shows expertise. **Perks & Privileges** We foster a collaborative and supportive environment where your ideas matter. You will have the opportunity to make a real impact on our customers' experience while developing your skills and advancing your career. We offer: * Competitive salary and benefits package including medical, dental, and vision insurance. * Generous paid time off and holidays. * Professional development opportunities. * Flexible work arrangements, including remote work options. * Stock options in a rapidly growing company. * A modern, collaborative workspace in Gilbert's vibrant SanTan Village area. * Company-sponsored social events and team-building activities. * Opportunity to work with cutting-edge technology. We need someone who's not just a great writer, but also a true problem-solver, eager to roll up their sleeves and make our tech understandable for everyone.Gilbert, AZOn-site / RemoteFull-Time$70,000 - $90,000 per yearTechnical Content28 days ago