We're on the hunt for a detail-oriented Technical Writer to bolster our documentation efforts. As our resident documentation guru in St. Paul, you will transform intricate technical data into accessible and engaging user-friendly material. This role offers a chance to shape the user experience through thoughtful documentation that addresses pain points, enhances comprehension, and streamlines the utilization of our platforms.
Your Core Focus
- Creation & Upkeep: Compose, revise, and sustain comprehensive technical documentation, encompassing user manuals, API references, troubleshooting guides, and installation procedures.
- User Insight & Enhancement: Collaborate closely with engineering, product management, and customer support squads to amass information for documentation enhancements.
- Simplicity & Clarity: Uphold consistent formatting standards while crafting lucid, concise, and error-free writing that facilitates user understanding.
- Feedback Loop: Actively solicit user input and incorporate it into updates to optimize document relevance.
- Stay Ahead of the Curve: Preserve up-to-date knowledge of industry writing benchmarks and proactively apply them.
What Makes You a Solid Candidate?
- Industry Experience: Hands-on expertise in producing technical documents for a SaaS or cloud environment.
- Technical Inclination: Comfort navigating various operating systems and familiarity with markup languages (like XML or Markdown).
- Collaborative Aptitude: Ability to engage with different teams to gain crucial documentation intel.
- Problem-Solving Skillset: Keen to solve complex problems and succinctly explain solutions.
- Software Proficiency: Familiarity with help authoring tools and content management systems (CMS).
Beneficial Skills & Experience
- A foundational understanding of SEO and digital marketing would boost content findability.
- Background or hands-on expertise with Madcap Flare, Oxygen XML Editor, or similar technical writing programs.
Perks for the Right Fit
At our company, we recognize and compensate talent appropriately. We value our contributors and, hence, we created a comprehensive benefit offering.
- Financially Sound: Receive competitive base salaries plus yearly bonus.
- Vacation Package: Ample paid time off to recharge, take a long trip, and do not worry for a while. And the basic package begins with four weeks off. Isn’t it just unbelievable? Then consider additional personal time and all the main public holidays that are celebrated in the US.
- Insurance Bundle: Options covering medical, vision, and dental insurance. No more anxiety related to health issues: you will be covered in any case.
- Advanced Career Possibilities: Numerous venues for professional escalation within the firm, alongside resources to endorse your skill upgrade.
- Healthy Mindset: Well-being activities and mental health initiatives so you can have a normal life.
- Flexible Schedules: The chance to shape your schedules and mix remote and on-site working as it suits your needs, within reasonable policies.
Be part of a place that is rapidly scaling with the opportunity to carve a niche and meaningfully impact the overall client journey! In St. Paul, we're proud to foster an inclusive environment where diverse skills and contributions are welcomed and celebrated.