2 jobs found
- We're on the hunt for a detail-oriented Technical Writer to bolster our documentation efforts. As our resident documentation guru in St. Paul, you will transform intricate technical data into accessible and engaging user-friendly material. This role offers a chance to shape the user experience through thoughtful documentation that addresses pain points, enhances comprehension, and streamlines the utilization of our platforms. **Your Core Focus** * Creation & Upkeep: Compose, revise, and sustain comprehensive technical documentation, encompassing user manuals, API references, troubleshooting guides, and installation procedures. * User Insight & Enhancement: Collaborate closely with engineering, product management, and customer support squads to amass information for documentation enhancements. * Simplicity & Clarity: Uphold consistent formatting standards while crafting lucid, concise, and error-free writing that facilitates user understanding. * Feedback Loop: Actively solicit user input and incorporate it into updates to optimize document relevance. * Stay Ahead of the Curve: Preserve up-to-date knowledge of industry writing benchmarks and proactively apply them. **What Makes You a Solid Candidate?** * Industry Experience: Hands-on expertise in producing technical documents for a SaaS or cloud environment. * Technical Inclination: Comfort navigating various operating systems and familiarity with markup languages (like XML or Markdown). * Collaborative Aptitude: Ability to engage with different teams to gain crucial documentation intel. * Problem-Solving Skillset: Keen to solve complex problems and succinctly explain solutions. * Software Proficiency: Familiarity with help authoring tools and content management systems (CMS). **Beneficial Skills & Experience** * A foundational understanding of SEO and digital marketing would boost content findability. * Background or hands-on expertise with Madcap Flare, Oxygen XML Editor, or similar technical writing programs. **Perks for the Right Fit** At our company, we recognize and compensate talent appropriately. We value our contributors and, hence, we created a comprehensive benefit offering. * Financially Sound: Receive competitive base salaries plus yearly bonus. * Vacation Package: Ample paid time off to recharge, take a long trip, and do not worry for a while. And the basic package begins with four weeks off. Isn’t it just unbelievable? Then consider additional personal time and all the main public holidays that are celebrated in the US. * Insurance Bundle: Options covering medical, vision, and dental insurance. No more anxiety related to health issues: you will be covered in any case. * Advanced Career Possibilities: Numerous venues for professional escalation within the firm, alongside resources to endorse your skill upgrade. * Healthy Mindset: Well-being activities and mental health initiatives so you can have a normal life. * Flexible Schedules: The chance to shape your schedules and mix remote and on-site working as it suits your needs, within reasonable policies. Be part of a place that is rapidly scaling with the opportunity to carve a niche and meaningfully impact the overall client journey! In St. Paul, we're proud to foster an inclusive environment where diverse skills and contributions are welcomed and celebrated.St. Paul, MNRemote/On-siteFull-time$75,000 - $95,000 per yearTechnical Writingabout 1 month ago
- Our engineering division seeks a diligent technical writer to bridge the gap between complex code and user understanding. We need a professional capable of articulating technical specifications into clear, concise documentation for diverse audiences. As a pivotal part of our development cycle, you will collaborate directly with engineers, product managers, and support teams. **Core Responsibilities Include:** * **Documenting Application Programming Interfaces (APIs):** Translating intricate code structures and functionalities into comprehensible guides and references, empowering developers to effectively integrate with our products. * **Crafting User Manuals and Tutorials:** Developing comprehensive user guides and interactive tutorials to ensure end-users can proficiently navigate and utilize our systems. These guides must cater to users with varying levels of technical expertise. * **Creating Internal Knowledge Base Articles:** Establishing a comprehensive internal documentation library. Collaborate with subject matter authorities (SMEs) to curate data, resolve known issues, and provide in-depth system walkthroughs. * **Editing & Improving Current Materials:** Evaluate, edit, and revise existing documentation and technical resources. Work to update the materials so that documentation accurately reflect current system behaviors. * **Collaborate to Define Documentation Standards:** Propose style guides and workflows, driving consistency and organization in all documentation deliverables. **Required Professional Attributes:** * A background in Computer Science, Technical Writing, or related discipline providing an appropriate base for understanding technical processes. * Proven experience writing API documentation, user guides, and internal knowledge base articles (3+ years). * Ability to read, interpret, and produce code examples (such as JavaScript, Python, or C++). * Familiarity with markup languages (e.g., Markdown, HTML) and documentation generation tools (e.g., Sphinx, JSDoc). * Ability to function cohesively with developers, product managers, and other teams within a fast-paced and dynamic technological setting. **The Culture & Opportunity:** We are invested in our employee community and pride ourselves on internal development opportunities. In St. Paul, we nurture a positive and inclusive workplace. Benefit options feature: comprehensive health coverage, vision/dental plans, matching 401K offerings, generous paid time-off programs (vacation & parental leave), wellness resources and tuition reimbursement for continuing education. If simplifying sophisticated concepts excites you, and you thrive in an innovation-driven atmosphere, we invite you to apply.St. Paul, MNOn-siteFull-time$75,000 - $95,000 yearlyTechnical Writing & Content2 months ago