Our software documentation team needs a detail-oriented technical content writer to produce clear and concise documentation for our suite of applications. If you possess a knack for translating technical concepts into easily digestible user guides, API references, and troubleshooting articles, we want to hear from you. This position is remote, based in Memphis, TN. You will collaborate closely with our product managers, software developers, and support engineers to ensure accuracy and completeness.
Document Development Responsibilities
- Authoring comprehensive user manuals and API documentation.
- Creating tutorial videos and knowledge base articles.
- Maintaining and updating existing documentation to reflect product changes.
- Gathering information from developers and product managers.
- Formatting and publishing documentation to our online knowledge base.
- Participating in the documentation review process.
- Developing internal documentation for use by the support team.
- Conducting usability testing of documentation.
Essential Qualifications
- A background in computer science, engineering, or a related field is highly advantageous.
- Proficiency in documenting REST APIs and other software interfaces.
- Demonstrated writing skill crafting accurate and thorough technical documents.
- Familiarity with software development life cycles and processes.
- Prior exposure to working with documentation tools such as Confluence, Git, and Swagger.
- The capacity to learn new technologies rapidly.
- Ability to work well as a member of a team.
- Strong attention to detail.
Ideal Candidate Characteristics
- The ideal person is able to independently prioritize workload to deliver projects on time.
- A passion for delivering technically accurate content.
- Clear, proactive communication.
- Proven ability to translate complex information into simple terms.
- The capacity to work both independently and as part of a team.
Employee Compensation Package
We believe in compensating our employees fairly for their contributions. As a team member, you will gain the following:
- Comprehensive health benefits including medical, dental, and vision coverage.
- Company contributions to retirement accounts.
- Generous paid time off policies, to include vacation, sick and personal days.
- Ongoing learning and development opportunities.
- Opportunities for professional growth.
- A flexible remote work environment that supports work-life balance.
- A commitment to work/life integration and personal wellness.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We strive to create an inclusive environment for all employees. Our company also provides equal opportunity to all qualified individuals with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact us.