2 jobs found
- Our software documentation team needs a detail-oriented technical content writer to produce clear and concise documentation for our suite of applications. If you possess a knack for translating technical concepts into easily digestible user guides, API references, and troubleshooting articles, we want to hear from you. This position is remote, based in Memphis, TN. You will collaborate closely with our product managers, software developers, and support engineers to ensure accuracy and completeness. **Document Development Responsibilities** * Authoring comprehensive user manuals and API documentation. * Creating tutorial videos and knowledge base articles. * Maintaining and updating existing documentation to reflect product changes. * Gathering information from developers and product managers. * Formatting and publishing documentation to our online knowledge base. * Participating in the documentation review process. * Developing internal documentation for use by the support team. * Conducting usability testing of documentation. **Essential Qualifications** * A background in computer science, engineering, or a related field is highly advantageous. * Proficiency in documenting REST APIs and other software interfaces. * Demonstrated writing skill crafting accurate and thorough technical documents. * Familiarity with software development life cycles and processes. * Prior exposure to working with documentation tools such as Confluence, Git, and Swagger. * The capacity to learn new technologies rapidly. * Ability to work well as a member of a team. * Strong attention to detail. **Ideal Candidate Characteristics** * The ideal person is able to independently prioritize workload to deliver projects on time. * A passion for delivering technically accurate content. * Clear, proactive communication. * Proven ability to translate complex information into simple terms. * The capacity to work both independently and as part of a team. **Employee Compensation Package** We believe in compensating our employees fairly for their contributions. As a team member, you will gain the following: * Comprehensive health benefits including medical, dental, and vision coverage. * Company contributions to retirement accounts. * Generous paid time off policies, to include vacation, sick and personal days. * Ongoing learning and development opportunities. * Opportunities for professional growth. * A flexible remote work environment that supports work-life balance. * A commitment to work/life integration and personal wellness. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We strive to create an inclusive environment for all employees. Our company also provides equal opportunity to all qualified individuals with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact us.Memphis, TNRemoteFull-time$60,000 - $75,000 per yearTechnical Writing, Content Marketing17 days ago
- Our company, a dynamic tech innovator nestled in the heart of Memphis, seeks a highly motivated and skilled Technical Writer to join our expanding team. As a Technical Writer, you'll be instrumental in bridging the gap between complex technology and user comprehension. Memphis is becoming quite a tech hub, and we're looking for someone who's excited to build something meaningful here. Your mission: crafting clear, concise, and accurate documentation that empowers our users to seamlessly navigate our innovative products. **Core Responsibilities:** * Develop and maintain a comprehensive suite of technical documentation, encompassing user manuals, API guides, troubleshooting guides, and release notes. * Collaborate closely with engineers, product managers, and support teams to deeply understand product functionalities and translate them into easily digestible information. * Master our established style guidelines and contribute to refining and enhancing documentation processes. * Conduct thorough reviews and edits of existing documentation to ensure accuracy, consistency, and clarity. * Stay abreast of the latest industry trends and technologies to ensure documentation remains current and relevant. * Manage documentation version control and ensure accessibility across relevant platforms. **Ideal Professional Background:** * Proven expertise in technical writing, specifically with a focus on software or technology products. Portfolio demonstrating clarity, organization, and a keen eye for detail is crucial. * Exceptional command of written English, encompassing grammar, punctuation, and style. Experience in adapting writing style to diverse audiences. * Proficiency with documentation tools such as Confluence, MadCap Flare, or similar platforms. Familiarity with markup languages like Markdown and HTML. * Robust analytical and problem-solving skills, coupled with the aptitude to comprehend intricate technical concepts. * Excellent interpersonal and communication prowess, facilitating effective collaboration within cross-functional teams. * Genuine passion for technology and a commitment to delivering exceptional user experiences through outstanding documentation. **What We Offer:** * **Competitive Compensation:** We acknowledge that talent deserves recognition. We offer a competitive salary aligned with your proficiency. * **Comprehensive Health Benefits:** We cover medical, dental, and vision coverage to ensure your well-being. * **Generous Paid Time Off:** Ample time for vacations, sick leave, and personal pursuits. * **Professional Growth Opportunities:** We champion ongoing training, conferences, and certifications. * **Vibrant Company Culture:** We pride ourselves on fostering a fun, collaborative, and supportive work environment. Regular team events and social gatherings included. * **Stock Options:** You'll have a direct stake in the success of the company. Let’s build something exceptional in Memphis. **Our Ethos** We're not just building great software; we're building a company that cares. We deeply believe in the transformative power of technology and actively contribute to our community's well-being. We're an equal opportunity employer, committed to fostering diversity and inclusivity within our workplace. Join our mission to empower our users with the knowledge they need to thrive! If you are a technically inclined writer that believes in making things easier for the user, we want to speak to you!Memphis, TNRemote/On-sitePart-time$40,000 - $60,000 per yearTechnical and Content Marketing19 days ago