We're a growing software company seeking a meticulous Technical Documentation Specialist to enhance our user experience through comprehensive and accurate product guides. As our new Technical Documentation Specialist in Orlando, FL, you'll play a crucial role in bridging the gap between complex software functionalities and our users' understanding. This role requires a passion for technology, excellent communication proficiency, and an ability to transform intricate technical details into easily digestible information.
Key Responsibilities
- Develop and maintain comprehensive documentation for our suite of software products, ensuring clarity and accuracy.
- Collaborate closely with product managers, software engineers, and customer support teams to gather insights and understand user needs.
- Create and update user manuals, API documentation, troubleshooting guides, and other technical resources.
- Manage the entire documentation lifecycle, from planning and creation to review and publication.
- Incorporate user feedback and insights to continually improve the quality and usefulness of our documentation.
- Maintain style guidelines and documentation standards, ensuring consistency across all resources.
- Explore and implement innovative approaches to technical documentation, leveraging tools and technologies to enhance the user experience.
- Champion the importance of documentation within the organization, promoting best practices and standards.
Skills That Shine
- A foundation in technical communication, with a knack for explaining complicated software functionality.
- Practical mastery of documentation tools, such as MadCap Flare, Confluence, or similar platforms.
- A proven capacity to work independently and manage multiple documentation projects simultaneously.
- Familiarity with software development methodologies, including Agile and Waterfall.
- A deep understanding of information architecture and content management principles.
- Knowledge of localization practices and considerations for international audiences.
Academic Credentials
- A bachelor's degree in technical writing, computer science, or a related field. Equivalent professional experience is also considered.
Compensation and Perks
We are proud to offer a range of benefits:
- Competitive salary, with opportunities for bonuses based on performance.
- Comprehensive health, dental, and vision insurance coverage.
- Generous paid time off, including vacation, sick leave, and holidays.
- Professional advancement programs, including conferences, workshops, and online courses.
- A modern, remote-friendly office environment that promotes work-life balance.
- Collaborative and supportive team culture that emphasizes continuous development.
Our Commitment to You
Our dedication to developing outstanding products is reflected in our approach to employee success. Your professional growth is a crucial aspect, so we help all of our employees build towards success in ways that help them professionally and personally.