Our innovation lab is seeking a meticulous technical writer situated in the heart of San Jose, California, to architect impeccable user documentation for our burgeoning suite of AI-powered SaaS solutions. Your principal task involves creating accessible, instructive, and technically accurate guides that empower users across various skill levels to seamlessly adopt and leverage our platforms.
Imagine crafting the essential knowledge base that underpins a suite of machine-learning APIs. As our new Technical Writer, you’ll work at the intersection of software engineers and the end-users, simplifying complexity with articulate language.
The Role:
- Content Creation: Develop and sustain an extensive library of user manuals, API documentation, tutorials, FAQs, and knowledge-based articles for each SaaS offering.
- Information Architecture: Design logical and intuitive pathways for information discovery and navigate documentation accessibility.
- Technical Accuracy: Coordinate with developers, QA engineers, and product managers to validate documentation with utmost precision.
- Style & Clarity: Write clearly and concisely, adopting a tone that resonates with users of various technical backgrounds.
- Iterative Enhancement: Continuously review and update content based on user feedback, feature releases, and evolving industry best practices.
- Collaboration: Work alongside customer success teams and internal training staff to improve product adoption strategies.
- Media Integration: Incorporate supplementary material, such as diagrams, animations, and video demonstrations to reinforce conceptual clarity.
Expertise Required:
- Background in computer science, engineering, or a similar technical field is highly advantageous.
- Proficient command of technical documentation tools, such as MadCap Flare, or similar solutions is an added advantage.
- Solid proficiency in formatting languages such as HTML, XML, and Markdown.
- Prior experience writing documentation for software developers is desirable.
- Practical comprehension of AI and machine learning concepts is advantageous.
- Exemplary command of the English language, with scrupulous attention to grammatical precision and syntactic coherence.
- Prior involvement in user experience (UX) principles will enhance your capability to align documentation to end-user expectations.
Compensation & Perks:
- Generous medical, dental, and vision plans offered.
- Flexible vacation schedules and observed holidays for enhanced work-life synergy.
- Professional growth opportunities and learning stipends available for training.
- Equity stake participation in a growth-oriented firm positioned to change the AI landscape.
- Gym reimbursement to assist with your physical fitness program.
Our Silicon Valley headquarters offers a progressive, growth-oriented workplace, complete with flexible hours, an attractive compensation package, and options for career advancement.
Join our dynamic team and play a crucial part in shaping user experiences, and facilitating AI democratization.