Our rapidly expanding downtown Chicago software house needs a detail-oriented Technical Content Specialist. This isn't just about documentation; it's about ensuring our clients, both sophisticated enterprises and tech-savvy startups, understand the power and nuance of our proprietary platform.
Responsibilities: Delving Into the Technical Landscape
- Translate complex software functionalities into clear, concise, and user-friendly documentation.
- Produce user guides, API documentation, troubleshooting manuals, and release notes that address different experience levels.
- Collaborate closely with software engineers, product managers, and customer support teams to capture and refine the essential information for optimal clarity.
- Act as a gatekeeper, maintaining documentation accuracy and relevancy through frequent updates.
- Contribute to the evolution of our content standards and guidelines, incorporating user feedback to refine and elevate the user experience.
- Explore fresh avenues for delivering information such as interactive tutorials, video explanations, and knowledge bases to bolster user adoption.
- Contribute to testing new features and improvements by critically appraising their influence on the user base, emphasizing documentation updates that meet the users' immediate needs.
- Drive ongoing SEO initiatives through the execution of technical website changes that further amplify our presence, ensuring top performance via organic strategies and well-coordinated campaigns.
Intellectual Foundation
- A degree or relevant certification in technical writing, English, computer science, or a similar area.
- Demonstrated ability to explain complex software features simply and concisely.
- Experience with various documentation styles (e.g., Markdown, reStructuredText, OpenAPI/Swagger).
- Proficiency with Git and collaborative coding environments.
- Familiarity with various content management systems (CMS) and documentation tools.
- Exceptional written communication abilities and outstanding analytical capacities.
- Strong collaborative and interpersonal capabilities.
- A passion for learning and dissecting new technology solutions.
Total Rewards Package We provide competitive benefits: medical, dental, and vision insurance, a 401(k) with matching contributions, paid time off, holidays, and employee stock option plans. More profoundly, our downtown location offers the vibrancy of Chicago; near the iconic architecture and vibrant culinary spots, it enables excellent chances for work-life harmony within an exciting atmosphere.
Company Culture: Fostering Innovation Through Inclusivity We foster a culture that celebrates collaboration, innovation, and personal evolution. The successful candidate will show the readiness to accept challenges and contribute directly toward achieving continuous improvements, boosting product acceptance across markets worldwide, while embodying these tenets that describe who we're and the aims that specify our organization.
We actively engage a mixed team where every individual feels respected and empowered, promoting creative methods through diverse perspectives and extensive experience. We welcome diverse talents and believe this is what distinguishes us. Chicago culture thrives via shared involvement, ensuring inclusivity, transparency and dedication as primary beliefs.