Join our rapidly expanding technology firm in Louisville, Kentucky, as a Technical Content Specialist. We are at the forefront of developing innovative cybersecurity solutions, and clear, concise documentation is critical to our continued success. This isn't just about writing manuals; it's about transforming complex technical information into accessible and engaging content for diverse audiences, including developers, end-users, and internal teams.
Your Mission as a Technical Content Specialist
- Translate intricate technical concepts into user-friendly documentation, including API guides, user manuals, troubleshooting guides, and training materials.
- Collaborate closely with our engineering, product, and support teams to gain a deep understanding of our cybersecurity products and services.
- Develop and maintain a consistent style guide to ensure uniformity and clarity across all technical documentation.
- Conduct thorough research on emerging cybersecurity threats and trends to create timely and relevant content.
- Manage and update our online knowledge base, ensuring that information is accurate, easily searchable, and consistently maintained.
- Create engaging multimedia content, such as video tutorials and interactive simulations, to enhance user understanding.
- Participate in product development cycles, providing input on documentation needs and potential usability improvements.
- Analyze user feedback and usage data to continuously improve the quality and effectiveness of our technical content.
Skills to Help You Thrive
- A background in technical writing, communications, or a related field. Bonus points for a formal degree.
- Hands-on mastery of technical documentation tools and platforms (e.g., Confluence, MadCap Flare, Git).
- A proven ability to grasp complex technical concepts and articulate them clearly and concisely.
- Experience crafting documentation for software or hardware products, ideally in the cybersecurity space.
- Exceptional written and verbal communication prowess.
- Ability to work both autonomously and collaboratively within a fast-paced, agile environment.
- A passion for continuous learning and staying up-to-date on the latest technology trends.
Why Choose Us?
We offer a supportive and growth-oriented work environment where you can directly impact the success of our cutting-edge cybersecurity products. Enjoy a competitive salary, comprehensive health benefits, generous paid time off, and opportunities for professional development. We deeply value work-life balance and foster a culture of innovation, collaboration, and continuous improvement. Plus, being based in Louisville offers a unique blend of city life with a relaxed, community-focused atmosphere. Embrace the chance to contribute to a dynamic organization while enjoying a great quality of life.
Join our dedicated team and play a critical role in simplifying cybersecurity for the world. Apply now and take the next leap in your technical content career!