2 jobs found
- We are expanding our team in Louisville and seek a talented wordsmith to join us as a Technical Documentation Specialist. This individual will be integral in creating clear, concise, and accurate documentation for our software products, enabling both internal teams and external clients to utilize our platforms effectively. Your aptitude for simplifying intricate technical concepts and transforming them into user-friendly guides will be paramount. Your Contribution: * Author, edit, and maintain technical documentation, including user manuals, API references, troubleshooting guides, and FAQs. * Collaborate with software engineers, product managers, and support teams to gather information and insights for documentation creation. * Develop interactive tutorials and videos to enhance user understanding and engagement. * Manage the documentation lifecycle, ensuring accuracy, currency, and accessibility. * Adhere to style guides and documentation standards, maintaining consistency across all deliverables. * Participate in product testing and provide feedback on user interface design and functionality from a documentation perspective. * Track documentation usage and feedback to identify areas for improvement and enhancement. Academic and Professional Landscape: * A bachelor's degree in technical communication, English, computer science, or a related discipline is essential. * Hands-on expertise in technical writing, instructional design, or content development is expected. * Familiarity with documentation tools and platforms such as MadCap Flare, Adobe RoboHelp, or Confluence. * Exceptional written and verbal communication abilities are crucial. * Practical mastery of translating complex technical concepts into clear and accessible language. * Proficiency in creating visual aids such as diagrams, screenshots, and videos to enhance documentation. Benefits & Perks: * Competitive compensation aligned with experience and expertise. * Comprehensive health, dental, and vision coverage for employees and dependents. * Generous paid time off policy, including vacation, sick leave, and holidays. * Retirement savings plan with company match to secure your future. * Opportunities for professional development and continuous learning through training programs and conferences. * Flexible work arrangements, including remote work options and flexible hours. Studio Culture: We value clear communication, collaboration, and a commitment to excellence. Our workplace emphasizes mutual respect, knowledge sharing, and ongoing feedback to foster personal and collective growth. Join us in driving innovation and creating products that have a positive impact on our customers and communities in Louisville and beyond. We aim to be at the forefront of technological progress, and this position will play a major part in realizing that goal.Louisville, KYRemote & On-sitePart-time & Full-time$60,000 - $80,000 per yearTechnical & Copywritingabout 1 month ago
- Join our rapidly expanding technology firm in Louisville, Kentucky, as a Technical Content Specialist. We are at the forefront of developing innovative cybersecurity solutions, and clear, concise documentation is critical to our continued success. This isn't just about writing manuals; it's about transforming complex technical information into accessible and engaging content for diverse audiences, including developers, end-users, and internal teams. **Your Mission as a Technical Content Specialist** * Translate intricate technical concepts into user-friendly documentation, including API guides, user manuals, troubleshooting guides, and training materials. * Collaborate closely with our engineering, product, and support teams to gain a deep understanding of our cybersecurity products and services. * Develop and maintain a consistent style guide to ensure uniformity and clarity across all technical documentation. * Conduct thorough research on emerging cybersecurity threats and trends to create timely and relevant content. * Manage and update our online knowledge base, ensuring that information is accurate, easily searchable, and consistently maintained. * Create engaging multimedia content, such as video tutorials and interactive simulations, to enhance user understanding. * Participate in product development cycles, providing input on documentation needs and potential usability improvements. * Analyze user feedback and usage data to continuously improve the quality and effectiveness of our technical content. **Skills to Help You Thrive** * A background in technical writing, communications, or a related field. Bonus points for a formal degree. * Hands-on mastery of technical documentation tools and platforms (e.g., Confluence, MadCap Flare, Git). * A proven ability to grasp complex technical concepts and articulate them clearly and concisely. * Experience crafting documentation for software or hardware products, ideally in the cybersecurity space. * Exceptional written and verbal communication prowess. * Ability to work both autonomously and collaboratively within a fast-paced, agile environment. * A passion for continuous learning and staying up-to-date on the latest technology trends. **Why Choose Us?** We offer a supportive and growth-oriented work environment where you can directly impact the success of our cutting-edge cybersecurity products. Enjoy a competitive salary, comprehensive health benefits, generous paid time off, and opportunities for professional development. We deeply value work-life balance and foster a culture of innovation, collaboration, and continuous improvement. Plus, being based in Louisville offers a unique blend of city life with a relaxed, community-focused atmosphere. Embrace the chance to contribute to a dynamic organization while enjoying a great quality of life. Join our dedicated team and play a critical role in simplifying cybersecurity for the world. Apply now and take the next leap in your technical content career!Louisville, KYOn-siteFull-time$65,000 - $85,000 per yearTechnical & Content Marketing3 months ago