We're an established Portland-based social media marketing firm seeking a dedicated Social Media Community Manager to join our on-site team. You will play a vital role in shaping brand interactions and cultivating engaged online communities for a variety of our clientele, including local boutiques and nationally recognized names. If you thrive in a fast-paced atmosphere, are plugged into the latest digital culture trends, and possess the communication dexterity to engage diverse online personalities, this could be your ideal career advancement.
Your Core Focus
- Community Cultivation: Strategize and deploy proactive engagement tactics that nurture lively brand communities on platforms such as Instagram, Facebook, Twitter, TikTok and LinkedIn.
- Content Calendar Management: Oversee the planning and execution of content strategies while curating a brand-relevant voice for daily posting and campaign rollouts.
- Customer Engagement & Service: Facilitate exceptional support through timely community Q&A resolutions, including handling negative feedback with tactful grace and escalating advanced requests to internal client service teams.
- Analytics & Optimization: Deep dive into community interaction statistics, generating actionable reports. Convert insights into strategies for boosting audience reach, optimizing content for peak engagement, and evolving communication plans based on real-time response.
- Stay Ahead of Trends: Continuously investigate emerging trends, new social platform functionalities, and industry best practices, which enables you to offer recommendations for innovative community development. Incorporate relevant Portland cultural events and discussions.
Expertise You Bring
- Proven career path showcasing increasing experience managing social media channels, with three years concentrated on growing dynamic brand communities.
- Mastery of a wide array of social media management tools, engagement tracking techniques, and analytics platforms such as Sprout Social, Hootsuite, Google Analytics.
- Superior writing competence to compose impeccable content ranging from brief replies to extended campaign copy. Extra points awarded for photography and visual creation abilities.
- Familiarity with all prevailing trends and social dynamics. Keen comprehension of communication tactics required to activate online fan engagement and brand awareness. Be conversant with local Portland community nuances and discussion circles.
- Exceptional social adeptness and emotional understanding; adept at resolving community queries and addressing challenging sentiments through exceptional brand-sensitive and solutions-oriented dialogue.
Perks of Working With Us
- Competitive Salary with attractive performance bonuses.
- Comprehensive health, dental, and vision insurance provisions.
- Significant personal time off, covering vacation and sick days, as well as public holidays.
- Continuous professional growth incentives, spanning social media certifications and trade conference allowances. Encouragement to learn at local Portland workshops.
- Vibrant, supportive company culture where fresh ideas are applauded, and creativity is empowered. Benefit from opportunities to represent our work at networking gatherings and celebrations across Portland.