Our growing creative agency is seeking a Technical Content Specialist to craft clear, concise, and engaging documentation for our suite of AI-powered marketing tools. This isn't just about writing; it's about deeply understanding our software and translating complex functionalities into user-friendly guides, tutorials, and API documentation. As a key member of our documentation team, your contributions will directly impact user onboarding, customer satisfaction, and overall product success. If you're passionate about technology, have a knack for explaining intricate concepts simply, and thrive in a fast-paced, innovative environment, we encourage you to apply.
What You'll Be Crafting:
- Develop comprehensive technical documentation, including user manuals, API references, and troubleshooting guides.
- Create engaging video tutorials and interactive learning modules.
- Collaborate closely with our engineering and product teams to gain in-depth product knowledge.
- Maintain and update existing documentation to reflect new features and improvements.
- Conduct user research and gather feedback to enhance documentation effectiveness.
- Contribute to our content style guide and ensure consistency across all documentation.
- Participate in the planning and execution of content strategy initiatives.
- Explore diverse methods of content delivery and presentation, remaining mindful of digital accessibility.
- Manage documentation repositories using version control systems like Git.
Your Artistic Profile (Skills that Shine):
- Proven experience (3+ years) in technical writing, preferably in the software industry.
- A foundational learning in computer science, engineering, or a related field.
- Exceptional written and verbal communication prowess.
- Ability to grasp complicated technical topics and distill them into understandable language.
- Experience using documentation tools such as Confluence, MadCap Flare, or similar platforms.
- Familiarity with API documentation formats (e.g., Swagger, OpenAPI).
- Basic understanding of software development processes.
- An eye for detail and a commitment to accuracy.
- A collaborative approach, willingness to listen, and drive to deliver solutions.
- Previous exposure creating content using multimedia tools for enhanced presentation.
Studio Culture (Agency Life Perks):
We believe that our greatest asset is our people and want to properly celebrate you for joining our creative family. That's why we are proud to offer the following for this Scottsdale-based, on-site technical content specialist role:
- Competitive salary, health, vision, and dental plans.
- Unlimited vacation, mental health and personal wellness days off.
- Professional development assistance to grow your skill set.
- A modern, collaborative workspace with state-of-the-art equipment.
- Regular team-building activities and social events.
- Snacks and beverages to keep you fueled and engaged.
- Opportunity to work on cutting-edge projects that shape the future of marketing technology.
- A chance to make a real impact in a fast-growing, innovative agency.
- The option to lead training sessions, be a guest lecturer, and teach others your unique craft.
- Financial support and aid to relocate for this one-of-a-kind, on-site role.
Our studio has the creative heart to make dreams a reality and is committed to empowering the next generation of content experts. If that sounds good, apply today. Let's work together to bring something awesome into the world!